Service Consultant

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

We are seeking a highly skilled and experienced Infrastructure / Service Consultant to support enterprise systems across distributed environments. This role will be responsible for managing and optimizing platform stability, integrations, security, and operational efficiency for critical vended software across Windows and Linux systems.

The ideal candidate will bring strong technical expertise, hands-on experience in enterprise environments, and the ability to collaborate across teams and vendors to ensure reliable and secure platform operations.

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  Collaborate with internal teams and external vendors to resolve issues, implement solutions, and drive improvements

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  Design environment sizing, application deployment, disaster recovery, and architecture direction for application portfolios and environment support teams.

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  Develop and maintain application infrastructure roadmaps, bringing together business priorities, infrastructure direction, and risk reduction. Participate in reviews with technology leadership.

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  Produce and present appropriate documentation as needed, acting as the bridge between the application and infrastructure support teams.

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  Monitor the current environment/tool status, performance, and capacity using dashboards and reporting.

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  Provide technical and professional leadership for supported applications and coach junior level Engineers.

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  Collaborate with architecture and engineering teams to gather requirements and provide infrastructure solutions that meet performance, availability, capacity and resiliency targets for future needs.

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  Participate in the on-call rotation to provide support for the scheduling package.

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  This job does not have supervisory duties.

• Hands-on experience in enterprise infrastructure or platform engineering.

• Proven experience supporting Linux and Windows environments in an enterprise setting.

• Strong hands-on expertise in:

  • PowerShell scripting

  • UNIX/Linux shell scripting

• Experience working with datacenter technologies (networking, firewall, database, virtualization, access management).

• Demonstrated knowledge of security protocols, particularly SSL certificate management.

• Experience with Datadog or similar monitoring/observability tools.

• Working knowledge of:

  • Apache Tomcat administration

  • Java-based systems

  • Single Sign-On (SSO) technologies

• Familiarity with:

  • Enterprise software engineering practices

  • Enterprise hardware platforms

  • Cloud or hybrid infrastructure environments

• Experience supporting batch processing environments and scheduling systems software.

• Understanding of change management, project delivery, and operational processes.

• Experience engaging with vendors and third-party providers.

Key Competencies

• Strong analytical and problem-solving skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Excellent communication and collaboration skills.

• Continuous improvement mindset with focus on stability and efficiency.

• 5 or more years of experience (Preferred).

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.