Strategy, Innovation & Product Development Lead Consultant – Allstate Roadside

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

• →Lead performance management and continuous improvement efforts for AV partnership programs.
• →Define, track, and refine objectives and key results (OKRs) to measure success, drive accountability, and support strategic priorities.
• →Analyze performance against key metrics, service level agreements, and operational goals, identifying trends and recommending targeted improvements.
• →Gather and synthesize qualitative and quantitative insights from providers, partners, customers, and subject matter experts using tools such as GPS analysis, photos, interviews, and operational data.
• →Translate insights into clear, actionable recommendations that improve service delivery, operational efficiency, and partner outcomes.
• →Lead cross-functional initiatives to develop and implement new capabilities that support autonomous vehicle partnerships and can scale across the broader business.
• →Partner with product, process, operations, technology, and automation teams to execute innovation initiatives and accelerate delivery.
• →Support AI, automation, and digital transformation efforts within roadside operations, helping identify opportunities to improve experiences and drive efficiency.
• →Use experimentation, pilot programs, and test-and-learn methodologies to validate ideas, reduce risk, and inform scaling decisions.
• →Drive operational innovation and performance strategy initiatives that strengthen Allstate Roadside’s position as a trusted mobility partner.
• →Support the evolution of Allstate Roadside Services capabilities to meet the emerging needs of autonomous vehicle partners and the broader transportation ecosystem.

• Strong analytical and problem-solving skills with the ability to translate complex data and insights into practical, business-driven solutions.
• Experience leading complex, cross-functional initiatives with multiple stakeholders and competing priorities.
• Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving environment.
• Strong project management and organizational skills with an ability to drive results and influence outcomes.
• Effective communication and presentation skills, with the ability to influence partners, business leaders, and executive stakeholders.
• Experience developing business cases, evaluating opportunities, and supporting innovation-focused initiatives.
• A mindset of curiosity, continuous improvement, customer focus, and innovation.
• Interest in emerging technologies, autonomous vehicles, AI, automation, and the future of mobility.

• 5+ years of experience in strategy, business operations, product development, innovation, consulting, process improvement, or a related field preferred.
• Experience working with cross-functional teams to drive operational improvements, strategic initiatives, or new capability development preferred.
• Experience supporting technology-driven products, mobility solutions, AI/automation initiatives, or transportation-related services is a plus.

• Experience defining and measuring performance objectives, KPIs, and OKRs.
• Experience using data analytics to identify opportunities, measure impact, and support decision-making.
• Familiarity with autonomous vehicle ecosystems, emerging mobility solutions, AI, automation, or digital transformation initiatives is highly desirable.
• Demonstrated ability to lead innovation efforts from concept through implementation and scale.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.