Sr. Service Associate

Allworth Financial (www.allworthfinancial.com) is an independent investment advisory firm providing full-context wealth planning solutions. The firm brings together investment, tax, retirement, estate, and other financial considerations to help clients evaluate decisions in the context of their whole financial lives.

Founded in Sacramento, California, in 1993, Allworth Financial is a high-growth, private equity-backed, multibranch registered investment adviser. Allworth is primarily a fee-based fiduciary advisory firm that emphasizes client well-being and education. The firm continues to expand through acquisitions and organic growth.

Allworth is a great place to work and build a career. The firm ranks among the top 15 on Barron’s Top 100 RIA Firms list, has a historical client retention rate of 97%, and is a National Business Research Institute (NBRI) Circle of Excellence Award winner. Learn more at AllworthFinancial.com.

Our Service Team consistently strives for service excellence. Sr. Service Associates work with our Service team and provide support to our Financial Advisors. Sr. Service Associates play a key role in providing exceptional service to clients of our financial advisory team. This role supports both clients and advisors with a focus on addressing inquiries, managing client accounts, and ensuring smooth operations. The individual will handle day-to-day client requests, manage paperwork, and assist with account transactions, working closely with senior team members to maintain a high standard of service.

• →Serve as a point of contact for clients, responding to calls and emails, addressing their needs and inquiries in a timely manner.
• →Coordinate and manage client appointments, ensuring all logistics and documentation are prepared.
• →Process client requests, including account transactions, and paperwork in compliance with firm procedures.
• →Support the onboarding process for new clients, ensuring a smooth and positive first experience.
• →Work with custodians and internal teams to resolve any issues related to account maintenance, transfers, or service requests.
• →Provide notary services for client transactions as needed.
• →Assist in maintaining accurate client records and ensure all documentation is up to date.
• →Work with financial advisors to understand client preferences and goals and help relay that information accurately.

• 5-8 years of experience in a client-facing administrative role within the financial services industry.
• BS/BA degree preferred – GED required
• Strong communication skills with the ability to manage client relationships.
• Experience with CRM systems
• Knowledge of regulatory requirements and industry best practices is a plus.
• Detail-oriented with a strong focus on accuracy.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with Microsoft Office Suite.

• Works in an office environment
• Requires extended periods of sitting or standing at a desk, talking on the phone, and typing
• Use hands, fingers to constantly operate a computer and office equipment, such as copy machine and printer
• Occasionally move about inside the office to access file cabinets, office equipment, etc.
• May carry or lift weight up to 10 lbs. in very limited occurrences