Tax Client Service Representative

Allworth Financial (www.allworthfinancial.com) is an independent investment advisory firm providing full-context wealth planning solutions. The firm brings together investment, tax, retirement, estate, and other financial considerations to help clients evaluate decisions in the context of their whole financial lives.

Founded in Sacramento, California, in 1993, Allworth Financial is a high-growth, private equity-backed, multibranch registered investment adviser. Allworth is primarily a fee-based fiduciary advisory firm that emphasizes client well-being and education. The firm continues to expand through acquisitions and organic growth.

Allworth is a great place to work and build a career. The firm ranks among the top 15 on Barron’s Top 100 RIA Firms list, has a historical client retention rate of 97%, and is a National Business Research Institute (NBRI) Circle of Excellence Award winner. Learn more at AllworthFinancial.com.

Our Tax Solutions Department consistently strives for service excellence. Client Service Representatives support tax advisors and consistently deliver an exceptional tax client experience.

This position is Non-Exempt hourly position with the range $29/hour to $30.77/hour. This position will be onsite in the Vancouver, WA.

• →Delivering exceptional service experiences with every phone, video conference and face-to-face client interaction
• →Scheduling and confirming client appointments for the tax advisor team
• →Managing and reviewing calendars for tax advisors and preparing appropriate materials based on upcoming appointments
• →Completing all aspects of new client account onboarding
• →Organize and prepare client tax documents for tax advisors’ use in tax preparation
• →Assemble and deliver client tax returns
• →Ability to handle multiple tax advisors’ client list and complex service situations
• →Focusing on quality and accuracy of work
• →Suggesting and implementing process improvements
• →Special projects as needed

• Passion for excellent service and client satisfaction

• Excellent verbal and written communication skills
• Minimum 1 year of tax or financial services industry and client service experience preferred

• Strict attention to detail
• Ability to multi-task and prioritize work daily
• Flexibility and embraces change
• Strong organizational, problem-solving, and analytical skills
• Strong team player and approachable
• High degree of professionalism
• Proficient with Microsoft Office applications as well as Client Relationship Management (CRM) and Document Management workflow systems; experience with Intuit Lacerte preferred
• BS/BA degree preferred