Salesforce Nonprofit Functional Consultant (Australia-based)

• →Deliver end-to-end solutions, encompassing planning, design, development, testing, training, and handover.
• →Lead solution teams through end-to-end delivery, ensuring outcomes align with client needs and organisational goals.
• →Collaborate with the Project Manager on delivery plans, client communication, project risk management, and budget adherence.
• →Conduct business analysis, develop and estimate technical designs and document processes and solutions.
• →Facilitate client workshops, showcases, and training sessions.
• →Serve as a trusted advisor to clients, leveraging the team's expertise to provide optimal solutions.
• →Provide Operational Support as required to the Managed Service Team.

Qualifications:

• →Minimum of 3 years’ experience delivering Salesforce-based solutions or leading comparable software solutions such as:
• →Nonprofit CRM systems (e.g. Penelope, Microsoft Dynamics, NPSP, Civica, Carelink)
  
• →Fundraising Software (e.g., Funraisin, FundraiseUp, Stripe, Raisely)
  
• →Marketing Software (e.g. Marketing Cloud, Ortto)
  
• →Integrations (e.g. Mulesoft, Workato, Zapier, Make.com, Omatic)
  
• →Proven track record of estimating, planning, designing, and delivering end-to-end solutions.
• →Experience in at least two full life cycle implementations as the solution lead.
• →Experience and understanding of software development methodologies, e.g. Agile, Waterfall.
• →Knowledge of Data Migration Practices.
• →One or more current Salesforce.com certifications (Administrator, Developer, Nonprofit Cloud)
• →Must be based in Australia (preferably Sydney) and hold a valid permit to work.

Skills:

• →Experience with Salesforce solutions, preferably with experience or knowledge of Non-Profit Cloud, Data Cloud & Marketing Cloud ERD’s.
• →Expertise in gathering business requirements and creating documentation such as process maps, architecture diagrams, and user stories.
• →Strong consultative skills, enabling clients to view you as a trusted advisor.
• →Exceptional written and verbal communication skills, with the ability to effectively facilitate workshops, showcases, and training.
• →Analytical mindset with a passion for improving processes and systems.
• →Demonstrable ability to collaborate with diverse teams and deliver tailored client solutions.
• →Provide leadership, mentoring and guidance to other team members in the Project Team.
• →Passion for or experience working within the for-purpose sector.
• →Contribute the growth of the practice through thought-leadership, development of solution accelerators, reusable assets and participation in other operational areas. (recruiting, onboarding, training, enablement, etc.)