EPIC Trainer I

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

The Credentialed Trainer is responsible for training end users on AltaMed technical/clinical systems and applications, including, but not limited to, Ambulatory Electronic Health Records (EMR), Managed Care Referral System, Customer Relationship Management (CRM), Interactive Intelligence (ININ), and other technical systems.  This position is responsible for the validation and training of workflows for AltaMed staff on new or updated core software products targeting a variety of audiences. Trainers will be responsible for training staff, utilizing training materials. The CT will work with the PT on special projects or assignments. This role is responsible for keeping up to date with changes in the curriculum for software upgrades and building. During any clinical system implementation, this position may also be assigned to the project as a primary credentialed trainer working under the guidance of the PT and Training Manager. The CT will take ownership of completing assigned tasks within the implementation project scope. This position will also support end-users in a 1-1 format in the clinic or other healthcare-related environments and assist with Tip Sheet development.

• A minimum of 2 years of direct progressive experience implementing Electronic Health Records systems in a large healthcare organization is required.
• A minimum of 1 year of experience in performance improvement, project management, or program management is required.
• Previous experience supporting EPIC training and certification programs.
• Bachelor's degree in healthcare, IT, computer science, or related area preferred.
• Minimum of 1 year of technical training experience with Epic System to clinical staff, including providers, nurses, MAs, etc., and adult training principles required.
• Instruction at a traditional secondary, collegiate, or adult school level, OR 2 years of technical training experience with medical/dental devices preferred.
• A minimum of 1 year of Program/Project Management experience providing cross-functional coordination is preferred.
• Minimum of 1 year of experience in education, organizational development, or a training-related position is required.
• Previous experience rolling out complex training programs to a large population (1500+ people) is preferred.
• Experience providing thoughtful analysis of the curriculum to provide feedback for improved development of learning outcomes is highly desirable.
• Experience maintaining collaborative relationships with internal personnel, business owners, and stakeholders.
• Intermediate proficiency with Windows-based applications (Word, Excel, PowerPoint, Visio, Project, as well as SharePoint).
• Preferred experience supporting EPIC training efforts at various stages of go-live.
• Preferred experience working in a healthcare environment related to clinical and business system applications, training, and education.
• Informatics certifications or credentialing are a plus.

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.