Epic Willow Analyst III

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

The Epic Willow Analyst III is a senior-level position responsible for providing highly specialized support to all pharmacy staff roles throughout the care continuum (as assigned). The Analyst III serves as a subject matter expert and strategic leader, driving innovation and system improvements. The Analyst III collaborates with leadership on high-impact initiatives, oversees team performance, and ensures the long-term success of the Willow Ambulatory system. The Analyst III leads the planning, design, implementation, and maintenance of the existing systems and has a working knowledge of the applications for support and troubleshooting. The Analyst III liaises between technical support, customers, and project teams in the design, implementation, and training of our healthcare information systems and any new enhanced systems. In addition, the Analyst III utilizes comprehensive knowledge of pharmacy workflows and Epic system capabilities and functional use, as well as develops, recommends, and oversees the implementation of policies and procedures for areas of responsibility. Lastly, the Analyst III educates pharmacy staff (pharmacists, pharmacy technicians, leadership) and, at times, other clinicians (physicians, nurses, and other interdisciplinary team members) in their use of Willow.

• Active Epic Willow Ambulatory & inventory certification required.

• Minimum of 6 years of experience in a position that had the same or similar primary duties in a healthcare setting, which should include database and data analysis technology, as well as project management tools.

• Minimum of 4 years of experience supporting Pharmacy Operations and/or systems experience required, such as billing, patient flow, scheduling, access services, health information management, or other support functions in a healthcare organization.

• 3+ years of Epic Willow experience required.

• Experience working with Epic configuration, required.

• A bachelor’s degree in nursing, PharmD, other clinical discipline, information technology/informatics, business, management, communications, etc., is required or equivalent years of experience.

• Active license or certification to practice as a clinician is a plus (PharmD, MD, RN, Physical Therapist, Occupational Therapist, Dietitian, Clinical Social Worker, Respiratory Therapist, etc.), preferred.

• Active/current Epic certification in Beacon, preferred.

• Experience in department building and implementing community connect locations, preferred.

• Proficiency with Excel, PowerPoint, Access, SharePoint, Microsoft SQL 2000 or 2005, and use of data warehousing/design tools such as Cognos, Crystal Reports, and Visio is highly preferred.

• Ability to demonstrate and have a history of team management (informal or formal), cross-team communication, and leadership skills, preferred.

• Experience with project management for data gathering, analyzing, and defining business and functional requirements, preferred.

• Certified and/or accredited in Compass Rose/Health Planet/Willow inpatient, preferred.

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.