Supervisor, Scheduling

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

The Scheduling Supervisor oversees all aspects of scheduling and coordinating specialty care services for PACE Participants. This includes supervising, training, mentoring, and evaluating the work performance of Scheduling Coordinators and Transportation Coordinators at the assigned site. Additionally, the individual in this role ensures that the team's ready-to-schedule work queues are managed and that the end-to-end standard scheduling workflows and standard operating procedures are followed per regulatory standards and company policies. The Scheduling Supervisor oversees daily scheduling functions, ensuring the efficient processing of pre-authorization requests and approved referrals. This role also includes supervising the coordination of daily specialty appointments, including daily transportation requirements, and identifying barriers to scheduling specialty appointments and completing scheduled visits. The position demands strong organizational and leadership skills to handle various supervisory duties. Key responsibilities include training direct reports and support staff, reviewing productivity performance metrics, assessing annual competencies of staff, and ensuring staff adherence to standard processes designed to deliver safe, effective, patient-centered, timely, efficient, and equitable specialty care services.

• High School graduate or equivalent. A bachelor’s degree in a related field is preferred.

• Minimum of one (1) year of experience in a supervisor or management position in healthcare or a related field required.

• Experience in process or quality improvement projects or activities preferred.

• Knowledge of healthcare software programs/systems (EHR, Epic, Connect) preferred.

• Minimum of one (1) year of experience in medical specialty services appointment scheduling is preferred.

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.