VP, Operational Excellence

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

The Vice President, Operational Excellence, is responsible for leading a Center of Expertise (COE) in process design, development, and continuous improvement that provides leadership, consulting, and development support across PACE sites, functions, and disciplines.  This COE will identify and prioritize improvement opportunities and motivate, enable, and support process excellence across PACE units to meet or exceed all regulatory requirements and deliver a best-in-class participant experience.  Additionally, this role is responsible for operational oversight, standardization, and continuous improvement of PACE-wide shared services such as Transportation, Scheduling, etc., that are vital to achieving PACE targets for operational excellence, compliance, and participant experience.  This role, directly through shared services oversight and indirectly through the process excellence COE, builds and standardizes processes and capabilities to enable scalable growth and create competitive advantage for AltaMed PACE.

• Bachelor’s degree is required; master’s degree in management, healthcare administration, or clinical discipline preferred

• Ten+ years’ healthcare leadership experience of diverse teams with increasing responsibility, preferably in both line operations and COE or corporate roles; Experience working with senior services and elderly populations is highly desirable

• Knowledge of health care delivery systems, electronic medical records, regulations, quality assurance, and medical and non-medical operations

• Demonstrated expertise in process improvement methodologies (e.g., Lean, Six Sigma, Kaizen, etc.) with demonstrated business/quality/compliance impact

• Experience working collaboratively and developing and influencing interdisciplinary teams (IDT).

• Strong background in change management and transformation with expertise in driving adoption of new processes, technologies, and business practices across diverse teams

• Bilingual fluency is highly desirable: English/Spanish/Mandarin/Cantonese preferred.

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.