3100 IT Support Engineer SP1

ALTEN Mexico is a subsidiary of ALTEN Group. ALTEN group has been a leader in engineering and information technology for more than 30 years and operates in 30 countries across Europe, North America, Asia, Africa, and the Middle East and employs more than 46,000 people, 88% of whom are engineers.

We are looking IT engineers to support our US based team on administrative work and ticket assignation.

IT engineers to support our US based team on administrative work and ticket assignation. Help in Corporate Services - Infrastructures & internal networks.

• Install, configure, and maintain laboratory IT systems
• Ensure system availability, performance, and security to laboratory operations
• Manage data integrity and ensure compliance with regulatory requirements for electronic records and signatures

• Computer Systems Engineering, Software Engineering, or Telematics Engineering
• 5 to 8 years of experience
• Familiarity with network protocols (TCP/IP, DNS, DHCP) and basic network troubleshooting
• Expertise in IT security practices, including firewalls, encryption, and compliance with HIPAA or GDPR
• Ability to manage cloud-based infrastructure (e.g., AWS, Azure) for data storage and processing
• Experience with scripting (e.g., Python, PowerShell) for automating IT tasks and workflows
• Knowledge of backup and disaster recovery systems to ensure data integrity
• Experience with industry standards: FDA, GDPR, HIPAA
• Certification: CISSP, CISM, Cisco CCNP Security, Palo Alto PCNSE, Fortinet NSE
• Pharmaceutical industry experience
• Advanced English