Customer Care Representative

Alumil brings the best of us forward. Our mission is to deliver the creativity of all the Alumilers and thus make the world a more sustainable place. Afterall, “meraki” in Greek, means spirited work, without forcing yourself to be someone you’re not. Be you, be unique, make the difference, that’s the most precious thing to us. Responsibility, innovation, inclusion, and teamwork are the keywords we focus on.

Build excellence with us every day.

As Customer Care Representative, a 12-month fixed-term contract role, your daily routine finds you at our premises in Thessaloniki, ensuring an outstanding customer experience while driving engagement and adoption of our digital platforms. Managing customer requests, coordinating with fabricators and internal teams, and supporting the adoption of ALUMIL's digital tools through product demonstrations, user onboarding and ongoing assistance will be the integral parts of your role. Your focus will be supporting the needs on MyWindows and Alumil Build. Let's take a closer look:

• Manage incoming customer requests through phone, email, CRM, and digital channels
• Qualify customer needs and connect homeowners and developers with suitable ALUMIL fabricators
• Maintain accurate CRM records and collaborate with the Digital Experience Consultant to resolve pending requests
• Support new users through onboarding, initial setup and their first projects
• Provide first-level support, answer user questions and guide fabricators through key application features
• Proactively follow up with newly onboarded and inactive users to encourage continued usage

• Bachelor's degree in Business Administration, Marketing, Communications, Information Technology or a related field
• Previous experience in customer service, digital product support or customer onboarding will be considered as a plus
• Proficiency in CRM systems, Microsoft Office, and digital communication platforms
• Strong ability to learn, understand, and demonstrate digital applications and online platforms
• Ability to troubleshoot basic application issues and accurately document support requests
• Excellent communication, relationship-building, and customer-centric skills
• Proactive mindset with a passion for delivering exceptional customer experiences