Guest Experience Event Day Associate – Accessibility

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  Assist guests who require mobility or accessibility support while navigating the stadium

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  Escort guests in wheelchairs safely to and from seating areas, gates, and other stadium locations

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  Provide wheelchair transportation assistance consistently through an event

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  Maintain strong knowledge of accessible routes, seating areas, elevators, and guest service resources throughout the stadium

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  Work outside, assisting guests with accessibility needs to and from the stadium. 

• Greet guests warmly and represent Mercedes-Benz Stadium with professionalism and positivity

• Proactively identify guests who may need assistance and offer support

• Resolve guest questions or challenges with a calm, solutions-focused approach

• Collaborate with stadium teams to ensure guests receive timely assistance

• Remain active throughout events while assisting guests across multiple stadium locations

• Work effectively in both indoor and outdoor environments, especially in all weather conditions.

• Maintain awareness of guest flow and event operations

• Support other Guest Experience initiatives and responsibilities as assigned

• Must be at least 18 years of age

• Must be able and willing to work in indoor and outdoor environments

• Ability to assist with wheelchair transportation throughout the stadium

• Ability to stand, walk or walk up and down stairs for extended periods of time during an event.

• Availability to work nights, weekends, and major stadium events

• Must be available to work a minimum of 75% all major events consistently throughout the year held at Mercedes-Benz Stadium including Atlanta Falcons, Atlanta United, college football, concerts, etc.  

• Must enjoy helping others and working within a team environment. 

• Proactive in seeking out positive interactions with both guests and coworkers and interested in maintaining those positive relationships. 

• Must enjoy speaking and interacting with others in a warm, friendly, and respectful manner.

• Must be available to attend all necessary in-person and virtual training as a prerequisite for employment and/or working events.

• Displays strong communication, listening, and thoughtfulness.  

• Provide excellent customer service.  

• Ability to quickly learn and adapt to new settings and situations.  

• Shows understanding and use of basic technology such as mobile devices and handhelds.  

• Possesses strong time management and team collaboration skills.

Why Join Mercedes-Benz Stadium?
Guest Experience Associates play a vital role in shaping how fans remember their time at Mercedes-Benz Stadium. This role offers the opportunity to be part of the energy of live sports and entertainment while helping create memorable experiences for thousands of guests at every event.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.