Guest Experience Event Day Associate - Express Entry

The Guest Experience Event Day Associate – Express Entry helps create a fast, welcoming, and seamless arrival experience for guests entering Mercedes-Benz Stadium.

This role supports the stadium’s Delta Fly-Through Lanes, helping guests take advantage of one of the most innovative entry experiences in sports. Associates greet guests, assist with enrollment when needed, answer questions about the process, and help ensure fans move quickly and confidently into the stadium.

This role is ideal for individuals who enjoy interacting with people, using technology with ease, staying energized in busy environments, and helping guests start their event experience on a positive note. Additionally, someone in this role is consistent, reliable, and completely comfortable working outside.

• Welcome guests arriving at Express Entry locations throughout the stadium

• Assist guests utilizing Delta Fly-Through Lanes for stadium entry

• Help guide guests through the enrollment process when needed

• Answer questions related to Express Entry and stadium access

• Assist guests outside on a regular basis, at the gates, in all types of weather conditions

• Assist guests with enrollment through QR code registration

• Help troubleshoot common entry or enrollment questions on an iPad or phone

• Maintain working knowledge of Express Entry technology and procedures

• Provide directions and support for guests entering the stadium

• Maintain a welcoming and approachable presence during high-traffic arrival periods

• Assist guests with general questions related to the stadium experience

• Work in outdoor entry environments during events

• Maintain awareness of guest flow and entry operations

• Support other Guest Experience initiatives and responsibilities as assigned

• Must be at least 18 years of age

• Must be able and willing to work in indoor and outdoor environments

• Ability to stand, walk or walk up and down stairs for extended periods of time during an event.

• Availability to work nights, weekends, and major stadium events

• Must be available to work a minimum of 75% all major events consistently throughout the year held at Mercedes-Benz Stadium including Atlanta Falcons, Atlanta United, college football, concerts, etc. 

• Must enjoy helping others and working within a team environment.

• Proactive in seeking out positive interactions with both guests and coworkers and interested in maintaining those positive relationships.

• Must enjoy speaking and interacting with others in a warm, friendly, and respectful manner.

• Must be available to attend all necessary in-person and virtual training as a prerequisite for employment and/or working events.

• Displays strong communication, listening, and thoughtfulness. 

• Provide excellent customer service. 

• Ability to quickly learn and adapt to new settings and situations. 

• Comfortable assisting guests with smartphone technology

• Possesses strong time management and team collaboration skills. 

Why Join Mercedes-Benz Stadium?
Guest Experience Associates play a vital role in shaping how fans remember their time at Mercedes-Benz Stadium. This role offers the opportunity to be part of the energy of live sports and entertainment while helping create memorable experiences for thousands of guests at every event.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.