Software Technical Expert

Required Travel :Minimal Managerial - No Location: :India- Gurgaon (Amdocs Site) ## Who are we? Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world. ## In one sentence Designs, develops, modifies, debugs and/or maintains software systems. ## What will your job look like? * Maintain and operate internal engineering tools including Jira, Confluence, GitLab, SonarQube, Jenkins, Testlink. * Administer users, projects, permissions, workflows, repositories, and configurations across owned platforms. * Maintain and improve build (VMS written in Perl with Oracle DB usage) and auto test infrastructure(JATF). * Maintain OpenStack environment: configuration, upgrade, hardware resource allocation, optimization, and troubleshooting. * Provision and manage VMware-based test environments, including reusable VM templates. * Install Oracle.Maintain Oracle as DBA - manage and clean tablespaces, tune performance, manage security. * Support and optimize security scanning workflows (FOSS and Checkmarx), including CI/CD integration. * Maintain core network services such as NIS, NFS, routing tables. * Configure Apache, NGINX and SSL certificates. * Perform deep troubleshooting of infrastructure, application, and network issues in collaboration with IT/Network teams. ## All you need is... * 10 to 15 years years of proven experience as a Infra engineer * Strong Linux administration experience (RHEL preferred): services, patching, backups, performance troubleshooting. * Knowledge of Oracle on DBA level. * Hands-on experience operating self-hosted engineering tools and their underlying stacks: Jira Server: MySQL + Apache Web Server Confluence Server: MySQL + Apache + Tomcat GitLab Server: NGINX (and GitLab services) SonarQube Server: SonarQube + plugins + Oracle Testlink: PHP + Apache + MySQL * Experience with OpenStack operations: configuration, upgrades, optimization, quotas/projects/users, resource allocation. * Experience with VMware provisioning and lifecycle management for test environments; ability to maintain VM templates. * Good networking fundamentals and troubleshooting: IP addressing, subnetting/masking, routing basics, DNS concepts. * Experience maintaining Apache and NGINX configurations, including TLS/SSL certificate deployment. * Strong incident troubleshooting and RCA skills across application + OS + network layers; ability to document and operationalize fixes. Would be a great advantage - * Build infrastructure stack exposure: Apache WS, Tomcat WS, Perl, Bash scripting. * CI/CD and automation: Jenkins, Groovy, Bash/Python scripting; workflow improvements and scheduling. * Security enablement experience: FOSS compliance scanning and Checkmarx process automation. * Experience leveraging AI tools for operational efficiency, workflow optimization, troubleshooting support, and knowledge‑base creation, with awareness of security and data‑handling considerations. * NIS and NFS architecture knowledge with practical maintenance experience. * Experience creating golden/base VM images and hardening OS templates. * Observability: monitoring/logging/alerting practices for internal platforms. * Ability to ramp-up quickly via internal knowledge transfer (KT) and convert KT into runbooks and SOPs ## Why you will love this job: * Work on mission-critical internal platforms. * Exposure to a broad and challenging infrastructure stack. * Opportunities for automation, ownership, and growth. * Close collaboration with development, QA, security, and IT teams. Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce