Support Network Engineer (LINUX - Python Scripting)

Required Travel :No Travel Managerial - No Location: :Mexico-Guadalajara (AM) ## Who are we? Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world. ## In one sentence Responsible for providing best-in-class technical support to a global customer base. Maintains ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction. Good in scripting and automation. ## What will your job look like? * You will support customer functional and non-functional testing activities, providing technical expertise on Amdocs products and telco standards (LTE, 3G, SS7, Diameter), customizing emulators flows/scripts * You will work closely with off-shore and on-shore Amdocs teams while troubleshooting and investigating issues * You will deploy and integrate Amdocs solutions into the customer telecom network, working directly with customers and 3rd party vendors * You will support production systems for critical customers 24/7 in weekly shifts (on-call duty) * You will do automation of test scripts and assist in validating of scenarios * You will investigate issues by reviewing/debugging solutions, provide workarounds, and review changes for operability to maintain existing software solutions. * You will be part of a talented team, working on challenging projects * You will have the opportunity to learn the Telco industry's most recent trends * You will be challenged to develop non-standard solutions for continuously evolving environments and standards * You will have the opportunity for personal growth ## All you need is... * Bachelor's degree in Science/IT/Computing or equivalent and * Awareness of programming concepts and ability to write software code in at least one programming language. Must Have * Bachelor's degree in Computer Science or related field * 8+ years' experience as a Network engineer. * 6+ years' experience with Python or Bash scripting. * 6+ years' experience Linux System troubleshooting. * Deep understanding of Network concepts * Understanding of network protocols * Analytical thinking Nice to have / Preferred experience * SS7, Diameter and HTTP server. * Network Troubleshooting. * Experience on Intelligent Routing Controller, Load balancer * Customer-facing experience * Generative AI * SLEE technology knowledge * Application Server maintenance and troubleshooting experience ## Why you will love this job: * You will take an active role in technical mentoring within the team. * Builds valuable customer relationships, * Throughout the Organization, * Team across boundaries,Respectfully Interacts with Others * Displays Confidence and Curiosity, * Demonstrates Excellence and Professionalism * We provide stellar benefits from health to dental to paid time off and parental leave! #LI-SR1 #LI-Hybrid Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce