Seasonal Customer Service Associate

United States·Petoskeymid

Customer SupportCustomer Service Representative

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Quick Summary

Overview

Since 1982, we've been making preserves in our Northern Michigan storefront kitchen. Our skilled crew still prepares fruit by hand and cooks it with care in small-batch copper kettles.

Technical Tools

Customer SupportCustomer Service Representative

Since 1982, we've been making preserves in our Northern Michigan storefront kitchen. Our skilled crew still prepares fruit by hand and cooks it with care in small-batch copper kettles. We work directly with a dedicated group of Michigan farmers and foragers who grow and gather the distinctive fruit varieties we love, prized for generations for their flavor and character. As a small, family-owned company, we exist to find, capture, and preserve flavors you won't find anywhere else.

Responsibilities

~1 min read

→Take phone orders from customers shopping for themselves or sending gifts, packed and shipped from our warehouse
→Help customers choose products and gifts, drawing on all available resources
→Stay patient, friendly, and professional with every caller
→Solve problems creatively and proactively, and follow up on questions or concerns with a sense of urgency
→Track shipped orders and keep customers updated
→Pitch in on other tasks as needed, such as returning voicemails, preparing catalogs for mailing, answering customer inquiries, and data entry
→Keep up in a fast-paced environment, learning new information about products, order system updates, and inventory as it changes

Customer service or sales experience is a plus
An energetic, positive, and genuine approach
Strong attention to detail
Excellent verbal, written, and listening skills
A love of working as part of a team
Comfort with web-based software
A passion for artisan foods and an interest in (or knowledge of) locally grown fruit

This is a great fit for retirees, teachers, college students, or anyone looking for seasonal work before ski season. We offer flexible scheduling and a fun, team-oriented environment.

Apply online or contact Jordan Miller, Customer Experience Manager, at jmiller@spoon.com.