Bilingual (FR/EN) Associate or Sr. Associate, Medical Information

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

Let’s do this. Let’s change the world. In this vital role you will answer and triage incoming inquiries to Amgen Medical Information.

• Provides medical information responses for routine inquiries with high quality customer service and documents according to internal guidelines
• Identifies and reports adverse events and product complaints within one business day
• Processes medical information requests (e.g. fulfillment) via email, fax, and postal mail as per internal guidelines
• Provides after-hours on call support as needed via department cell phone, this will rotate amongst the team
• Supports Medical Information Product Champions with literature searches and complex inquiries
• Maintains knowledge of policies and procedures including product knowledge, SOPs, protocols, GCPs, and all applicable regulatory requirements.
• Performs other duties as assigned

We are all different, yet we all use our unique contributions to serve patients. The organized professional we seek is a great communicator with these qualifications.

Bachelor’s degree

AND

Must be able to work 9am-5pm Eastern Time

AND

Must be French/English Bilingual

• MSc, PhD, PharmD, MBiotech
• Experience in Medical or Drug Information
• Experience in the biopharmaceutical industry and/or strong knowledge of the pharmaceutical drug development process
• Strong organizational and interpersonal skills
• Attention to detail
• Ability to balance multiple tasks
• Demonstrated time management skills
• Ability to work in a team environment and/or independently as needed
• Practical experience in patient care
• Outstanding computer and keyboarding skills (proficient in Microsoft Office)

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

the salary for this position in Canada is 80K - 110K CAD.

Amgen is proud to have been recognized as one of LinkedIn Top 25 Companies in Canada for career growth. Click HERE for more details. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.