Specialist IS Business Systems Analyst

Join our team at AMGEN Capability Center Portugal, the #1 company in Best Workplaces™ (201–500 employees' category) in Portugal in 2024 by the Great Place to Work Institute. With over 500 talented individuals from more than 40 nationalities, our Lisbon center thrives at the intersection of innovation, excellence, and inspiration. This is your opportunity to explore the future of healthcare through technology and digital innovation, supporting our mission To Serve Patients.

Specialist IS Business Systems Analyst

At AMGEN, Technology isn’t just a support function—it’s a catalyst for discovery, transformation, and real-world impact. Here, your ideas fuel innovation that improves and saves lives of patients in dire need of our medicines. Are you ready to do meaningful work that matters?

LIVE

WHAT YOU WILL DO

The role leverages domain and business process expertise to detail product requirements as epics and user stories, along with supporting artifacts like business process maps, use cases, and test plans for the development teams. This role involves working closely with developers, Business Product Owner and other business analysts to ensure that the technical requirements for upcoming development are thoroughly elaborated. This enables the delivery team to estimate, plan, and commit to delivery with high confidence and identify test cases and scenarios to ensure the quality and performance of IT Systems.

You will specifically focus on Global Commercial Data & Analytics capabilities and be responsible for ELMAC & JAPAC (OUS) regions. Amgen is using fully integrated and best in class technologies, including AWS Redshift, Databricks, Airflow, GitLab, and Informatica (Data Integration technologies) to rapidly deliver incremental value and accelerate time to market.

This role will collaborate with cross-functional teams (Global Commercial Organizations, data engineering and other Product Owners and leaders) to co-design, upgrade, and implement data management capabilities.

This role will be responsible for technical development of a highly talented team that delivers high-end and innovative technologies.

• Collaborate with our Business and technical team to maintain an efficient and consistent process, ensuring high quality deliverables from the team.

• Ensure delivery of your team activities each sprint and completion of features each quarter.

• Work with Product Managers and customers to define scope and value for new developments.

• Collaborate with cross-functional teams to identify data product enhancement opportunities.

• Perform data analysis, troubleshoot issues, and support system implementation and maintenance.

• Facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team. Plan activities each sprint, following SAFE methodology.

• Support the development team throughout sprint execution by ensuring requirements are clear, addressing questions, and proactively removing blockers.

• Develop and execute effective product demonstrations for internal and external stakeholders.

• Maintain accurate and robust documentation of business requirements, user stories, processes, and changes in Confluence.

• Document and report defects and issues identified during testing, and work with development teams to resolve them.

• Maintain and ensure the quality and completeness of user stories in Jira.

WIN

WHAT WE EXPECT OF YOU

We are all different, yet we all use our unique contributions to serve patients. The tech professional we seek is a creative problem-solver and a team player with these qualifications:

• Master’s degree with 6+ years of experience in Life Science/Biotechnology/Pharmacology/Information Systems

• Expertise in a scientific domain and related technology

• Proven analytical, data-driven problem-solving skills

• Proven excellence in interpersonal skills, multitasking, persuasion, negotiation of critical issues, a strong attention to detail, and understanding of business complexity

• Affinity to work in a DevOps environment and Agile mind set

• Ability to work in a team environment, effectively interacting with others

• Ability to meet deadlines and schedules and be accountable

• Experience in writing user requirements and acceptance criteria in agile project management systems such as JIRA

• Experience in managing product features for PI planning and developing product roadmaps and user journeys

• Testing and validating that user stories delivered are corresponding to business expectations

• Able to communicate technical or complex subject matters in business terms

• Excellent communication and collaboration skills

• Able to work under minimal supervision

• Excellent analytical and gap/fit assessment skills

• Strong verbal and written communication skills

• Ability to work effectively with global, virtual teams

• High degree of initiative and self-motivation

• Ability to manage multiple priorities successfully

• Team-oriented, with a focus on achieving team goals

• Experience with / understanding of ETL tools

• Experience with / understanding of dashboard tools (preferably Tableau)

• Good level of SQL understanding

• Jira (Align) & Confluence experience (good to have).

• Experience in DevOps, Continuous Integration, and Continuous Delivery methodology

THRIVE

WHAT YOU CAN EXPECT OF US

As we work to develop treatments that take care of others, we also care deeply for our teammates’ well-being and growth.