Specialist Software Engineer - AppliedAI

Join our team at AMGEN Capability Center Portugal, the #1 company in Best Workplaces™ (201–500 employees' category) in Portugal in 2024 by the Great Place to Work Institute. With over 500 talented individuals from more than 40 nationalities, our Lisbon center thrives at the intersection of innovation, excellence, and inspiration. This is your opportunity to explore the future of healthcare through technology and digital innovation, supporting our mission To Serve Patients.

SPECIALIST SOFTWARE ENGINEER – AppliedAI

At AMGEN, Technology isn’t just a support function—it’s a catalyst for discovery, transformation, and real-world impact. Here, your ideas fuel innovation that improves and saves lives of patients in dire need of our medicines. Are you ready to do meaningful work that matters?

LIVE

WHAT YOU WILL DO

The Specialist Software Engineer role offers a unique opportunity to join a fun, innovative AppliedAI team within the AI & Data Science (AI&D) – Enterprise Automation organization at Amgen.

As a Specialist Software Engineer, you will be an integral member of the AppliedAI – Custom GPT Practice team, which empowers Amgen teams and staff members to build high‑value, purpose‑driven Custom GPTs through expert design and development support. You will play a key role in driving adoption of this program across multiple Amgen organizations by partnering with cross‑functional teams and senior leaders. This role requires strong technical depth, adaptability, and the ability to operate effectively in a fast‑evolving environment.

The primary responsibility of this role is to design, develop, and deploy secure, scalable, and intuitive AI agents and Custom GPTs on leading enterprise AI platforms and tools.

• Design, develop, and deploy GenAI‑powered agents using large language models (LLMs), embeddings, vector databases, RAG frameworks, and prompt engineering.

• Develop, test, and deploy Custom GPTs using the ChatGPT Enterprise UI for multiple functional teams across Amgen.

• Partner closely with functional teams, product owners, data engineers, platform teams, DevOps, and business SMEs to translate business requirements into reliable, production‑grade solutions.

• Produce clear technical design documentation, runbooks, and handover materials to support operational sustainability.

• Mentor engineers and provide technical leadership to accelerate GenAI adoption across the enterprise.

• Drive platform adoption through best practices, reusable patterns, and shared assets, including agent templates, prompt patterns, Databricks notebooks, and n8n workflows.

• Implement Model Context Protocols (MCPs) using APIs, SDKs, and orchestration tools to enable seamless integration with GenAI‑powered agents.

• Build integration layers and event‑driven orchestrations using n8n (webhooks, nodes, APIs) to connect systems, trigger agent workflows, and implement human‑in‑the‑loop processes.

• Drive experimentation and innovation with new models, features, agents, and frameworks (e.g., OpenAI, Databricks, LangChain).

• Ensure solutions comply with Amgen’s data privacy, security, and regulatory standards.

• Stay current with advancements in Generative AI, LLMs, and RAG methodologies to continuously improve platform capabilities.

WIN

WHAT WE EXPECT OF YOU

We are all different, yet we all use our unique contributions to serve patients. The tech professional we seek is a creative problem-solver and a team player with these qualifications:

• Master’s degree with 5+ years of experience in Computer Science, IT, or a related field, OR

• Bachelor’s degree with 8+ years of experience in Computer Science, IT, or a related field.

• Strong verbal and written communication skills.

• High degree of initiative and self‑motivation, with a servant‑leadership mindset.

• Ability to work under minimal supervision while delivering high‑quality outcomes.

• Excellent analytical, gap, and fit‑assessment skills.

• Ability to manage multiple priorities successfully.

• Team‑oriented, with a strong focus on achieving shared goals.

• Experience working with Power Automate, Tableau, JIRA, and Smartsheet.

• Familiarity with GxP environments and systems validation.

• Experience working in regulated industries such as biotech or healthcare.

• Hands‑on experience designing and building cloud‑native solutions, preferably on AWS (e.g., Bedrock, Lambda, SageMaker).

• Hands‑on experience with vector databases, embedding models, and retrieval pipelines.

• Strong programming skills in Python, with familiarity in GenAI libraries such as Transformers, LangChain, and Hugging Face.

• Experience with LLM fine‑tuning, prompt engineering, and model evaluation.

• Experience designing secure integrations using API gateways and RESTful services.

• Strong problem‑solving skills and the ability to perform effectively in a fast‑paced environment.

THRIVE

WHAT YOU CAN EXPECT OF US

As we work to develop treatments that take care of others, we also care deeply for our teammates’ well-being and growth.