Sr Associate Business Performance

Join our team at AMGEN Capability Center Portugal, consistently recognized among the top companies in the Best Workplaces™ ranking by Great Place to Work® in Portugal. In 2026, we were once again distinguished as one of the top Best Workplaces in the country (category 201–500 employees), reinforcing our commitment to an exceptional employee experience and workplace culture.

We are a team of over 600 talented individuals, spanning more than 30 functions and areas of expertise, and representing over 40 nationalities. Together, we bring diverse perspectives and professional backgrounds to help shape the future of healthcare through innovation and technology. This is your opportunity to explore a world of possibilities across areas such as Data & Analytics, Digital, Technology & Innovation, Cybersecurity, R&D Operations, Global Distribution, Finance, Regulatory Affairs, General & Administrative, Human Resources, and many more. Located in the heart of Lisbon, our AMGEN office fosters a culture of innovation, excellence, and purpose. Come thrive with us at AMGEN, supporting our mission To Serve Patients. What we do at AMGEN matters in people’s lives.

The Senior Associate Business Performance will support a broad range of Business Excellence activities across the Amgen Capability Center Portugal. This role will contribute to initiatives that improve operational effectiveness, strengthen business processes, enhance performance visibility, and support the delivery of key ACCP priorities. The Senior Associate will partner with capability leads, functional teams, and stakeholders to support business planning, performance tracking, process analysis, reporting, operational governance, and execution of cross-functional initiatives. The role will gather and analyze data, develop insights, support root cause analysis, identify improvement opportunities, and help implement practical solutions. The Senior Associate will manage defined low to medium complexity projects or workstreams, helping to establish project plans, coordinate inputs, track progress, prepare updates, and escalate risks or issues as appropriate.

• →Contribute to Business Excellence initiatives across ACCP, including operational performance, process improvement, reporting, governance, and cross-functional business priorities.
• →Implement defined low to medium complexity projects or workstreams that improve operational efficiency, business processes, performance visibility, customer experience, and process controls.
• →Partner with capability leads and functional teams to understand business needs, gather data, document current-state processes, identify opportunities to improve ways of working, and translate findings into initial improvement proposals for review and prioritization.
• →Support the development and maintain performance measures, dashboards, scorecards, and reporting materials that enable data-driven business discussions.
• →Contribute to business reviews, operational governance routines, and leadership updates by coordinating inputs, preparing materials, tracking actions, and following up with stakeholders.
• →Contribute to root cause analysis and problem-solving activities related to operational issues, process gaps, reporting needs, or business performance trends.
• →Track recurring reporting requirements, project milestones, actions, risks, and issues; prepare progress updates and escalate challenges when needed.
• →Conduct ad hoc analyses to investigate operational questions, support decision making, and inform business excellence priorities.
• →Support adoption of tools, templates, standards, and best practices that improve consistency, transparency, and efficiency across ACCP capabilities.

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a proactive, results-driven project management professional with strong analytical capabilities and these qualifications:

• Master's degree in Business Administration, Engineering, Operations Management, Data Analytics, or a related field
• Relevant experience in project management or a similar role
• Knowledge of business process mapping and performance measurement
• Proficiency in English

• Excellent verbal, written, and interpersonal communication skills, including the ability to concisely present information to leadership and coordinate cross-functional stakeholders to provide updates and required data
• Lean Six Sigma Green Belt certification or experience with process mapping and leading process harmonization initiatives
• Proficiency in developing clear and impactful visual communications using tools such as PowerPoint
• Demonstrated project management and organizational skills
• Experience with data analytics, visualization, and automation tools such as Tableau, Smartsheet, Alteryx, and UiPath
• Demonstrated initiative, with the ability to work independently and influence without direct authority
• Strong attention to detail and the ability to manage multiple projects simultaneously
• Action-oriented mindset with enthusiasm for taking on new challenges
• Results-driven with a proven track record of successfully delivering complex projects
• Strong project management capabilities, including planning, prioritization, execution, and on-time delivery across multiple initiatives
• Systems-savvy, with the ability to clearly articulate business processes and operational requirements
• Strong critical thinking skills, with the ability to proactively anticipate challenges and develop practical solutions

As we work to develop treatments that take care of others, we also care deeply for our teammates’ well-being and growth.

• Vast opportunities to learn, develop, and move up and across our global organization.
• Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act.
• Generous AMGEN Total Rewards Plan comprising healthcare, finance, wealth, and career benefits.
• Flexible work arrangements.

Objects in your future are closer than they appear. Join us. 

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. 

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.