Sr Associate IS engineer citrix operations

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases and make people’s lives easier, fuller, and longer. We discover, develop, manufacture, and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting edge of innovation.

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  Own and manage Citrix Virtual Apps and Desktops infrastructure, ensuring performance, availability, and compliance

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  Maintain the health and resiliency of Citrix environments including Citrix Cloud and Citrix ADC (NetScaler)

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  Perform patching, updates, and system upgrades in line with enterprise change management policies

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  Troubleshoot and resolve complex technical issues involving Citrix, user sessions, and backend integration

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  Serve as the technical escalation point for Citrix-related issues within IT operations

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  Document all configurations, SOPs, and architecture decisions to support audits and operational continuity

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  Collaborate with project and security teams to support deployments, audits, and lifecycle initiatives

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  Mentor support teams and transfer knowledge to ensure consistent support coverage

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  Monitor system alerts, identify systemic issues, and implement long-term corrective actions.

• Bachelor's OR Master's degree with 5 - 9 years of experience

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

• 5+ years of experience in managing and supporting enterprise-scale Citrix environments.

• Experience with Citrix Virtual Apps and Desktops, Citrix ADC (NetScaler), Citrix Cloud administration and architecture

• Proficiency with Windows Server, Active Directory, and Group Policy

• Familiarity with virtualization platforms such as VMware or Hyper-V

• Strong Scripting Skills (PowerShell & Python)

• Analytical and problem-solving skills

• Excellent verbal and written communication

• Self-motivated with strong ownership mindset

• Collaboration and team-oriented work style

• Change management expertise

• Experience collaborating in regulated or GxP-compliant environments (preferred)

• Citrix Certified Associate – Virtualization (CCA-V) (Mandatory)

• Citrix Certified Associate - Networking (CCA–N)  (Preferred)

• Microsoft Certified: Windows Server or Azure Administrator

• VMware Certified Professional (VCP)VMware Certified Professional (VCP) (preferred)