Sr Associate IS Prog Analyst

India - Hyderabadsenior

OtherAssociate

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Quick Summary

Overview

Career CategoryInformation Systems Job Description As a Program Analyst, you will play a critical role in supporting Salesforce applications, triaging technical/data issues,

Technical Tools

OtherAssociate

Information Systems

Responsibilities

~1 min read

Provide L2/L3 production support for Salesforce applications and related integrated systems
Perform issue triaging, prioritization, and resolution tracking for incidents and service requests
Work closely with business and technical teams for quick resolution and stakeholder communication
Conduct Root Cause Analysis (RCA) and recommend preventive actions
Support activities such as user access, configuration updates, and data corrections

Analyze end-to-end data flows across Salesforce and upstream/downstream systems
Identify issues in data pipelines, integrations, and batch processes
Validate data consistency, integrity, and reconciliation between systems
Collaborate with engineering teams to resolve API, integration, and transformation issues
Support data migration, ingestion, and batch troubleshooting activities

Perform data analysis using SQL/analytics tools to derive insights and identify anomalies
Develop reports and dashboards to support business decisions
Conduct data validation and quality assessment across systems
Provide ad-hoc analysis for defects, incidents, and business queries

Conduct functional and technical impact analysis for change requests, defects, and enhancements
Assess impact across data, integrations, downstream processes, and reporting
Provide clear impact documentation and recommendations for stakeholders
Support release planning by identifying dependencies, risks, and mitigation strategies

Act as a bridge between business and technical teams to translate issues into actionable insights
Participate in Agile ceremonies (stand-ups, backlog grooming, sprint planning)
Provide regular updates to stakeholders on incidents, risks, and progress
Support UAT and validation activities

Identify opportunities for process optimization, automation, and improved monitoring
Enhance triaging frameworks, SOPs, and knowledge base documentation
Contribute to best practices for data handling and Salesforce support models

Requirements

~1 min read

Exposure to Databricks / Data platforms / ETL processes
Experience in Agile/Scrum environments
Salesforce certifications (Admin / Business Analyst / Platform)

Salesforce Production Support & Administration
Technical Data Flow Analysis & Issue Triaging
Data Analysis (SQL, Reporting, Data Validation)
Impact Analysis (Functional & Technical)

Salesforce CRM (Sales/Service Cloud preferred)
Data analysis tools (SQL, Excel, dashboards)
Integration concepts (APIs, batch processing, ETL pipelines)
Understanding of data models, workflows, and system integrations
Experience in incident management tools (ServiceNow/JIRA)

5-9 years of experience in Business Analysis / Program Analysis / Support roles
Experience working in Salesforce-based enterprise environments
Proven experience in triaging, RCA, and stakeholder handling