Sr Billing and Collections Analyst

• Own the end-to-end billing cycle, including invoice generation, review, delivery, and resolution of billing issues across Amplitude’s revenue streams.
• Ensure invoices are accurate and aligned with contractual terms, proactively identifying and resolving discrepancies before they impact customers or downstream accounting processes.
• Serve as a key point of contact for customer billing and contract inquiries, partnering with internal GTM and Finance teams to drive timely, accurate resolution and a strong customer experience.
• Support collections activities to help ensure timely customer payments, investigating and resolving issues that may create payment delays.
• Identify and drive opportunities to improve, automate, and scale order-to-cash workflows while supporting SOX controls and external audit requirements.

• You have a strong ownership mindset and take pride in managing processes from start to finish, following issues through until they are fully resolved.
• You’re highly detail-oriented and comfortable working with a high volume of transactions while maintaining accuracy and meeting deadlines.
• You’re a clear and confident communicator who can work effectively with customers and cross-functional partners across GTM and Finance.
• You’re naturally curious about how processes work and enjoy identifying opportunities to eliminate manual work, improve efficiency, and build more scalable workflows.
• You’re comfortable operating in an environment with established controls and processes, while still looking for ways to make them better.

• 3–5+ years of experience in billing, accounts receivable, collections, or a related accounting/finance function; experience in a SaaS or subscription business is preferred.
• Strong Excel skills and the ability to work accurately and efficiently with high volumes of financial and billing data.
• Experience working in a SOX-controlled environment and supporting financial controls.
• Strong analytical and problem-solving skills, with a high level of attention to detail and accountability for accuracy.
• Excellent written and verbal communication skills and the ability to collaborate effectively across customers, GTM, Finance, and other business partners.

At Amplitude, our values guide how we show up for one another and for our customers:

• Humility: We operate from a place of empathy and openness, seeking to understand many points of view.
• Ownership: We take the initiative to solve problems that drive our shared company success.
• Growth Mindset: We’re tenacious in the face of challenges and seek feedback in order to grow ourselves and others.
• Customer Centricity: We put the customer at the center of everything we do and are deeply committed to their success.