Associate Support Analyst

Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B in assets under management and a portfolio of 90+ software product companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations — reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem.
Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio — enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams.

Required
•Manufacturing industry experience — plant floor, production scheduling, inventory, or shop floor operations; this is a firm requirement
•Working knowledge of manufacturing workflows from production through shipping and inventory reconciliation
•1–3 years in L2/L3 technical support, application support, or ERP support environments
•Strong troubleshooting skills across enterprise applications, databases, and Windows Server environments
•SQL proficiency — SELECT queries, joins, and data validation
•Experience working with logs, diagnostics, and system analysis tools
•Excellent written and verbal English communication skills
•Self-directed, research-driven approach to problem-solving

Preferred
•Experience with EnCore ERP or comparable manufacturing ERP/MES platforms
•Corrugated, folding carton, or packaging industry experience
•Experience supporting scheduling, inventory, or shop floor execution systems
•SaaS ERP support experience
•Knowledge base creation experience

Nice to Have
•Formal packaging education from Indian Institute of Packaging, SIES School of Packaging, ASC Centre & College, or other recognized packaging programs in India
•Additional language skills
•Power BI or reporting tool experience

WHAT SUCCESS LOOKS LIKE — FIRST 6 MONTHS
•Independently troubleshoot EnCore ERP plant floor and inventory cases with minimal escalation
•Demonstrate proficiency in SQL-based data validation and root cause investigation
•Support customer implementations, upgrades, and integrations
•Build and maintain high-quality knowledge base content
•Operate as a trusted technical resource for customers and internal teams
•Establish strong working relationships with the U.S. production support team and India colleagues

WHY JOIN AMTECH
At Amtech, you will play a key role in supporting mission-critical manufacturing systems for customers across the corrugated and packaging industry while working within a global, collaborative support model. Backed by Vista’s ecosystem, you’ll have the opportunity to expand your technical expertise, work alongside
experienced teams across regions, and contribute to the ongoing evolution of Amtech’s solutions and customer experience.