Flex Licensed Security Officer

• →Conduct foot patrols and observe activity throughout the shopping center.
• →Monitor for suspicious activity, theft, vandalism, safety hazards, and policy violations.
• →Respond promptly to disturbances, emergencies, medical incidents, and customer service calls.
• →Enforce rules, code of conduct policies, and trespass orders.
• →Complete accurate incident reports and activity logs.
• →Assist tenants and customers with directions, escorts, lost children, lost property, and general assistance.
• →Monitor entrances, common areas, parking lots, and exterior property.
• →Coordinate with local law enforcement, fire departments, and emergency medical services when necessary.
• →Participate in emergency response procedures, evacuations, and severe weather incidents.
• →Maintain professional appearance and demeanor at all times.
• →Operate security equipment including radios, surveillance systems, and mobile patrol devices.

• →Conduct foot patrols and observe activity throughout the shopping center.
• →Monitor for suspicious activity, theft, vandalism, safety hazards, and policy violations.
• →Respond promptly to disturbances, emergencies, medical incidents, and customer service calls.
• →Enforce rules, code of conduct policies, and trespass orders.
• →Complete accurate incident reports and activity logs.
• →Assist tenants and customers with directions, escorts, lost children, lost property, and general assistance.
• →Monitor entrances, common areas, parking lots, and exterior property.
• →Coordinate with local law enforcement, fire departments, and emergency medical services when necessary.
• →Participate in emergency response procedures, evacuations, and severe weather incidents.
• →Maintain professional appearance and demeanor at all times.
• →Operate security equipment including radios, surveillance systems, and mobile patrol devices.

• Must possess a valid Illinois PERC Card (Permanent Employee Registration Card).
• Must be at least 18 years of age.
• High school diploma or GED required.
• Previous security, military, law enforcement, retail loss prevention, or customer service experience preferred.
• Ability to walk and stand for extended periods.
• Strong written and verbal communication skills.
• Ability to work independently with minimal supervision.
• Ability to pass background screening and any additional employer requirements.

A FLEX Officer differs from a regularly scheduled security officer because they are expected to fill staffing gaps and adapt to varying operational needs.

The FLEX Officer must:

• Be available to work multiple shifts, including first, second, third shift, weekends, and holidays.
• Accept short-notice scheduling assignments when operationally feasible.
• Work various posts throughout the property as directed.
• Cover vacations, call-offs, leaves of absence, special events, and emergency staffing shortages.
• Maintain familiarity with all security procedures and locations on the property.
• Demonstrate the ability to quickly adapt to different assignments and staffing needs.
• Serve as a dependable backup resource for management during peak shopping periods and critical incidents.

• Continuous walking and standing throughout assigned shifts.
• Ability to climb stairs and access multiple levels of the property.
• Ability to occasionally lift up to 50 pounds.
• Ability to work indoors and outdoors in varying weather conditions.

In a retail environment, FLEX Security Officers are expected to:

• Provide a highly visible security presence to deter theft and criminal activity.
• Monitor juveniles and enforce parental accompaniment policies when applicable.
• Respond to shoplifting incidents and coordinate with law enforcement when necessary.
• Manage crowd control during promotions, holiday shopping periods, special events, and product releases.
• Address disruptive behavior, loitering, solicitation, and unauthorized vendors.
• Monitor for safety issues such as spills, maintenance hazards, and fire code violations.
• Maintain positive customer relations while enforcing policies professionally.
• Support tenant concerns and provide rapid response to service requests.

In a retail environment, FLEX Security Officers are expected to:

• Provide a highly visible security presence to deter theft and criminal activity.
• Monitor juveniles and enforce parental accompaniment policies when applicable.
• Respond to shoplifting incidents and coordinate with law enforcement when necessary.
• Manage crowd control during promotions, holiday shopping periods, special events, and product releases.
• Address disruptive behavior, loitering, solicitation, and unauthorized vendors.
• Monitor for safety issues such as spills, maintenance hazards, and fire code violations.
• Maintain positive customer relations while enforcing policies professionally.
• Support tenant concerns and provide rapid response to service requests.

• Strong customer service abilities.
• Excellent report writing skills.
• Conflict de-escalation experience.
• Emergency response knowledge.
• Crowd management experience.
• First Aid, CPR, and AED certification preferred.

• Strong customer service abilities.
• Excellent report writing skills.
• Conflict de-escalation experience.
• Emergency response knowledge.
• Crowd management experience.
• First Aid, CPR, and AED certification preferred.