Family Services Supervisor (Bilingual)

Anovaeon, LLC serves as a dedicated strategic partner to government and other customers. We provide a range of professional services, including specialized facilities, customized logistics support, and direct care services.

• Supervise Family Services Staff during assigned shifts to ensure effective and compliant service delivery.
• Provide coaching, guidance, and performance oversight to direct care personnel.
• Ensure staff compliance with supervision protocols, documentation standards, facility procedures, and professional conduct requirements.
• Conduct shift briefings and ensure effective communication between incoming and outgoing teams.
• Monitor staffing assignments and operational coverage to ensure adequate resident supervision at all times.
• Support employee development through training, mentoring, and performance feedback.
• Address employee concerns and elevate personnel issues to management as appropriate.

 Resident Supervision & Family Services Oversight

• Ensure appropriate supervision and monitoring of residents throughout the facility.
• Ensure children and families are provided a safe, structured, and supportive environment.
• Oversee staff responsible for facilitating age-appropriate recreational, educational, and family-centered activities.
• Ensure residents have access to basic necessities, hygiene supplies, clothing, meals, and facility services.
• Support staff in responding to resident concerns, requests, and behavioral challenges using trauma-informed approaches.
• Promote dignity, respect, and cultural sensitivity in all interactions with residents.
• Assist with orientation activities and ensure residents understand facility expectations, available services, and safety procedures.
• Monitor resident movement and participation in scheduled activities.
• Ensure family units remain together when appropriate and in accordance with facility requirements.

• Respond to resident concerns, behavioral incidents, and emergency situations as required.
• Provide direction to staff regarding de-escalation techniques, crisis intervention, and appropriate response procedures.
• Ensure incidents are documented accurately and reported through appropriate channels.
• Escalate significant safety, security, medical, or operational concerns to facility leadership.
• Assist in coordinating responses to resident grievances and service concerns.

 Compliance & Documentation

• Review supervision logs, activity records, incident reports, and other operational documentation.
• Ensure timely, accurate, and compliant recordkeeping.
• Assist with audits, inspections, monitoring activities, and corrective action efforts.
• Support implementation of federal, state, and contractual requirements governing facility operations.
• Ensure documentation meets all facility, company, and government standards.
• Enter and maintain resident information, service records, and case notes in facility databases and case management systems.
• Review documentation for completeness and accuracy and ensure required documentation is maintained in accordance with program requirements.
• Assist with resident intake, discharge, transfer, and service tracking processes.
• Support case management staff by collecting, organizing, and maintaining required resident documentation.
• Generate reports and provide administrative support related to resident services, program operations, and compliance activities.

 Interdisciplinary Coordination

• Coordinate with medical personnel, behavioral health staff, operations teams, and facility leadership.
• Facilitate communication regarding resident needs and operational concerns.
• Support continuity of services during admissions, transfers, and discharges.
• Support coordination of services for families and children during their stay within the facility.

 Safety, Ethics & Professional Conduct

• Ensure compliance with all confidentiality, reporting, and resident protection requirements.
• Enforce standards of professional conduct and ethical behavior.
• Ensure staff adherence to mandatory reporting requirements and facility safety protocols.
• Promote a culture of accountability, professionalism, and resident dignity.
• Enforce policies regarding resident interactions, boundaries, favoritism, and conflicts of interest.