Customer Service Representative - North Carolina Call Center (Walk-Ins Welcome)

United States·Rocky Mountmid

Customer Support SpecialistCustomer

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Quick Summary

Overview

Now Hiring – Walk-Ins Welcome at our Rocky Mount, NC location! Looking for your next opportunity? Come meet our team! 📍 Location: 2933 Sunset Ave Ste E, Rocky Mount,

Technical Tools

Customer Support SpecialistCustomer

Looking for your next opportunity? Come meet our team!

📍 Location: 2933 Sunset Ave Ste E, Rocky Mount, NC 27804
🗓 Days: Monday – Friday
⏰ Time: 10:00 AM – 3:00 PM

We are welcoming walk-in applicants to apply and interview on the spot. If you're motivated and ready to work, we’d love to meet you!

Stop by our office during the hours above to learn more about available positions and join our growing team.

What We Offer

~1 min read

✓We're seeking top-notch Answering Service Agents to deliver exceptional support for our clients.

✓While you will primarily handle calls for one designated set of industries, you may also support other accounts to assist with overflow as needed.

✓North Carolina

✓Pay Rate at Hire: $15.00/hr + Weekly Performance Bonus Potential

✓4 Month Anniversary: $15.50/hr + Weekly Performance Bonus Potential

✓Health/Dental/Vision Coverage (FT)

✓PTO (Start earning on day one)

✓Employee Assistance Program (Free Training & Development Courses)

✓Childcare Reimbursement

✓Gym Membership Reimbursement

Responsibilities

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→Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
→Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
→Perform lead intakes, gather information, and document details with precision
→Schedule appointments and transfer calls to the appropriate contacts as needed
→Dispatch messages accurately and efficiently, ensuring clear and detailed communication
→Navigate multiple systems and maintain thorough call documentation
→Provide outstanding customer service by demonstrating empathy and patience
→Live chat, SMS, and email support

Requirements

~1 min read

Strong verbal and written communication skills
Ability to multi-task and remain focused in a fast-paced environment
Excellent listening skills and a keen attention to detail
Empathetic and compassionate approach to customer interactions
Intermediate to advanced computer skills
Ability to maintain positivity and patience under pressure

Professionalism: Our foundation is built upon the pillars of integrity, respect, and a dedication to uphold the highest standards in every interaction.
Always Improving – We navigate an evolving business landscape with agility, adapting swiftly to meet our clients' needs.
T.E.A.M. (Together Everyone Achieves More) – As a third-generation, family-owned business operated by the Shooster Family, we foster a work environment where our team is family, and our family is ever-growing.
Innovation – We embrace cutting-edge solutions to continuously enhance customer experiences and streamline operations.
Growth Opportunities: Here, career paths are illuminated with possibilities. We believe in nurturing the potential of every individual and offer tailored growth trajectories, ensuring your professional journey aligns with your aspirations.

Ready to work for a company that values your talent and hard work? Apply now and take the next step in your career with Answering Service Care.