Senior Customer Success Manager, Oil & Gas

Own strategic customer engagement in Oil & Gas: Act as a senior customer-facing advisor for strategic Oil & Gas accounts, helping define strong use cases and ensuring the solution is tied to clear business value.

Support pre-sales value engineering: Partner with Sales and Solution Architects to build robust ROI models, business cases and deployment concepts that support successful deal progression.

Scope deployments: Conduct site evaluations and work with customer stakeholders to ensure proposed deployments align with operational requirements, facility constraints and success criteria.

Shape value realisation plans: Help define the project blueprint and Value Realization Plan, including use cases, applications, milestones and integration pathways needed to deliver measurable impact and create a path to expansion.

Guide deployment and adoption: Support customers through deployment and adoption, helping maintain momentum, remove blockers and increase speed to value.

Build stakeholder alignment: Build trusted relationships across customer organisations, from site teams and engineers to plant leadership and senior decision-makers.

Bring customer insight back into the business: Work closely with Product, Engineering and Commercial teams to ensure customer feedback, deployment insight and emerging needs are reflected in how we evolve the product and broader offering.

Support operational change: Help customers integrate robotics into their operations by aligning technical capability with business processes, stakeholder expectations and long-term success.

Industry background: Significant Pre-Sales and/or Customer Success experience in Oil & Gas or a closely related industrial environment.

Solution experience: Proven track record in selling, scoping or managing complex APM, industrial software, industrial IoT or robotics solutions.

Business value focus: Able to build ROI cases and present business value credibly to plant leadership, operational stakeholders and senior decision-makers.

Project leadership: Strong structured project management skills, including success plans, milestone tracking and cross-functional coordination.

Stakeholder management: Comfortable working across Sales, technical teams and enterprise customer stakeholders in complex environments.

Communication: Strong communicator who can engage credibly with a wide range of audiences, from site teams and engineers through to executives.

Technical credibility: Engineering degree or comparable technical background, with enough technical grounding to work effectively across product, solution and deployment topics.

Travel: Willingness to travel approx. 50% of time to customer sites to support strategic alignment and solution success.