Casualty Claims Representative

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking an experienced and motivated Casualty Claims professional to join our team. This job requires mastery of claims-handling skills and requires the person to:

• →Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation.
• →Analyze and interpret policy coverage and determine liability and damages.
• →Negotiate claims settlements in accordance with company procedures and within authority limits.
• →Communicate claim status to all relevant stakeholders, including insureds and agents.
• →Maintain accurate documentation in company systems and adhere to regulatory and internal standards.
• →Participate in training and education programs to enhance claim-handling skills.
• →Travel as needed for onsite investigations or meetings.
• →Maintain punctual attendance according to an assigned work schedule at a Company-approved work location.

• Bachelor’s degree or equivalent combination of education and related experience.
• At least 1 year of related insurance or claims experience.
• Basic understanding of casualty policy language
• Strong verbal and written communication
• Ability to gather and interpret information for effective claims resolution
• Demonstrated ability to manage time and tasks efficiently
• Interpersonal skills to deal with diverse customers and situations

#LI-CH1   #LI-Hybrid

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.