Customer Service Representative

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated Customer Service Representative to join our team. The position requires the person to:

• →Communicate and work with customers and associates at all levels
• →Learn how to and then assist with reviewing and answering basic inquiries from customers.
• →Learn how to and then make computer inquiries and entries relating to customer accounts
• →Learn how to and then communicate with customers and others as needed to research problems and find solutions
• →Learn how to and then collect pertinent information from customers to handle inquiries in a timely and accurate manner.
• →Prioritize and organize work to ensure it is completed in a timely manner.
• →Document customer requests and Learn how to and then assist agents with basic tasks.
• →Work with confidential and/or sensitive information, data, and matters in accordance with Company standards.
• →Maintain punctual attendance according to an assigned work schedule at a Company approved work location.
• →Assist with other duties as assigned within the department or elsewhere upon request

• High School Diploma or its equivalent is required
• Direct insurance agency/company experience is a plus
• Must type a minimum of 40 words per minute with 85% accuracy
• Flexibility for occasional and/or seasonal overtime
• Excellent oral and written communication skills
• Ability to handle multiple assignments

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.