Patient Assistance Advocate (Pharmacy Technician)

Will work with patients and clinics to provide financial assistance to

make medications affordable for patients.

KPA 1 – Patient Assistance

• Submit financial assistance applications for AON patients.

• Follow up on submitted PAP requests for updates.

• Assist patients with financial assistance through manufacturers and foundations.

• Follow up with patients through the entire assistance process's and submit renewals when indicated.

KPA 2 – Customer Service

• Incoming and outgoing calls/emails to patients. Routing of calls to appropriate staff. Answering patient/clinic questions regarding delivery status, Rx updates, etc.

• SP follow-up to assure orders are being processed efficiently.

• Scheduling deliveries.

KPA 3 – Backup to pharmacy staff

• Will monitor daily activities and provide backup support where needed, including PA, , SP follow-ups, BV and claims adjudication as needed.

KPA 4 – Education & Training

• Responsible for keeping up on all applicable training and education for maintenance of permit.

• Providing PAP training to new hires when required.

• Will follow up daily to see which grants/foundations have available funds

• Proficiency in MS Office Word, Excel, Power Point, and Outlook required.

Certifications/Licenses:

• Pharmacy technician registration with the Florida Dept of Health in good standing preferred.

• Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.

Travel: <25%

Standard Work Days/Hours Monday to Friday 8:00-5:30 will vary based off respective time zone

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