Pharmacy Intake Technician

Responsible for placing outbound and receiving inbound calls to patients, care givers, and health care professionals regarding patient medications, adherence, and prescription barriers related to the patient.  This role is under the supervision of the Pharmacy Operations Manager and Pharmacy Intake Coordinator.
 

Ensure the accurate and timely documentation of patient information into multiple software systems.

• Monitor timely creation of orders in e-prescribe and ensure accurate patient demographic information is loaded into the patient profile in CPR+.

• Able to navigate and accurately document information in CPR+/ORCA, ONCO EMR, and any additional pharmacy applications when needed.

• Review the daily Onco inbox report and document trends.

• Ensure complete and accurate patient setup in our operating systems.

Communication and Documentation via pharmacy helpdesk tickets in Fresh Service, CPR+, ONCO EMR, and ORCA.

• Will facilitate communication between AON Pharmacy, the Pharmacy Liaison, Company clinics, Company Healthcare physicians/ practitioners, other Company departments and outside vendors.

• Monitor Fresh Service helpdesk requests and ensure responses to clinics are thorough, accurate, and timely.

• SP follow-up to assure orders are being processed efficiently.

• Communicate with patient and clinic as to status of prescription. 

• Will monitor daily activities and provide backup support where needed, including PA, PAP, SP follow-ups, BV and claims adjudication as needed.

• Performs other duties and projects as assigned.

Ensure effective communication and premier customer service with all internal and external customers.   

• Will bridge the gap between patients and other specialty pharmacies by overseeing timely follow up by means of phone, e-mail or portal communication with specialty pharmacies.

• Demonstrate the ability to actively listen and understand patient questions and provide accurate answers and solutions. Will ensure that all phone calls are addressed professionally, courteously and in a timely manner. 

• Act as a liaison between teams to communicate changes and help improve interdepartmental processes to improve patient care.

• Review incoming team emails to verify they are answered in a timely and professional manner.

Ensure all local, state, and federal guidelines are followed as well as corporate policies, pharmacy Standard Operating Procedures (SOPs) and accreditation bureaus’ standards.

• Verify all department compliance training is completed by the established deadlines.

• Maintain continuing education requirements for licensure.

• Maintain and ensure the confidentiality of all patient and employee information as required by the HIPAA regulations. Will assist department management in ensuring the storage, collection, and destruction of all Protected Healthcare Information is adherent to all federal and state guidelines, in addition to all accreditation standards.

• Performs other duties and projects as assigned.

• High school education required

• Active/Unrestricted Pharmacy Technician permit in the state of residence. Willing to obtain Florida Technician permit (if applicable).

• Two years’ experience in specialty, retail, mail order, or hospital pharmacy as a pharmacy technician is required.

• Proficiency in MS Office Word, Excel, Power Point, and Outlook required.

• Proficiency in ONCO, ORCA, and CPR+ is preferred.

Travel:  0%

Standard Core Workdays/Hours: Monday to Friday 8:30 AM – 5:00 PM local residence time. 

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