Global IT Managed Services Leader

At apexanalytix, we’re lifelong innovators! Since the date of our founding nearly four decades ago we’ve been consistently growing, profitable, and delivering the best procure-to-pay solutions to the world.   We’re the perfect balance of established company and start-up.  You will find a unique home here. 

• Leverages subject-matter expertise in Kubernetes fleet operations, datacenter and network operations, and managed-services governance to advise engineering leadership on operational strategy, run-cost and reliability investment.
• Acts as the voice of operational reality — escalating capacity, reliability, lifecycle and vendor performance issues with evidence, and driving them to resolution across Engineering, Security and Finance.
• Partners with Finance, Procurement and regional leaders to translate business priorities into the in-house versus outsourced service model and vendor commercial terms.

• Kubernetes fleet operations. Owns the operational health of a fleet of more than 60 production, UAT and development clusters, including cluster lifecycle through Cluster API — tenant provisioning, hosted and self-managed control planes, node pool scaling, machine health, and version upgrades across the fleet — and the management clusters that host it.
• GitOps delivery. Operates GitOps as the delivery mechanism: reconciliation health, image update automation and drift detection. Git is the only path to production; the successful candidate runs operations through the git source and treats direct cluster mutation as a time-boxed mitigation with the durable fix named.
• Platform services. Owns the operational health of the platform components deployed across the fleet — CNI and ingress (Cilium, Multus, MetalLB, Traefik, NGINX, Kong, external DNS, IPAM), storage and data protection (Rook-Ceph, Longhorn, Portworx, the CSI driver set, Velero, Commvault), database operators (OceanBase, CockroachDB, MariaDB, PostgreSQL, Vitess, ClickHouse, Elasticsearch, Valkey, RabbitMQ, Kafka), identity and secrets (Keycloak, OpenBao, cert-manager, policy enforcement), and the Prometheus/Thanos/Grafana/Loki/Tempo observability stack.
• Datacenter and physical infrastructure. Owns datacenter operations across both sites plus regional and cloud footprints: rack, power, cabling, provisioning, firmware and hardware lifecycle across Cisco UCS, Supermicro, Dell and NVIDIA platforms; the VMware estate; and the network fabric spanning Cisco NX-OS and IOS-XE, Pica8, MikroTik RouterOS, NVIDIA Cumulus and MLNX-OS, and Aruba wireless.
• WAN, remote access and telephony. Owns the WAN edge — VRRP, IPsec, BGP and NAT across redundant appliance pairs and multiple carrier circuits — along with SSL VPN, the WireGuard overlay, the Citrix NetScaler tier fronting client access, and the enterprise PBX and dialer estate.
• Reliability and recoverability. Establishes provable backup and restore across every tenant and platform system, with dated evidence produced and witnessed independently of the accountable team. Establishes verified high availability across production — replica counts, host anti-affinity and disruption budgets, checked continuously rather than after an incident. Owns disaster recovery posture and exercises it on a defined cadence.
• Service management. Owns end-to-end IT support delivery: incident, problem and change management (ITIL), major incident command, end-user computing, asset management, access provisioning, and escalation paths into Infrastructure, Engineering and Security. Ensures a consistent, high-quality support experience across all locations.
• Vendor and commercial governance. Leads RFP, vendor selection and contract negotiation for managed service providers and OEMs. Manages ongoing vendor and OEM performance against SLAs. Builds a vendor governance framework — QBRs, scorecards, escalation paths — giving leadership clear visibility into service health and cost.
• Budget and reporting. Owns the global infrastructure and managed-services operating budget and drives run-cost optimisation without compromising reliability. Provides transparent reporting on availability, incident SLAs, capacity, patch and backup posture, and cost to executive leadership, tied to the company's broader value-creation plan.
  
  

• Experience operating in a regulated or attested environment (SOC 2, FedRAMP/StateRAMP, ISO 27001) where recoverability and change control are audited.
• Automation ability in at least one of Python, Go, Bash or PowerShell — enough to build and review operational tooling, not only to consume it.
• Experience in a PE-backed or private equity value-creation context.
• Willingness to adopt AI-assisted operations tooling; apexanalytix operates a substantial automation and agentic runbook capability.
• Education Levels/Credentials (Degree types and Emphasis) - Undergraduate degree in information technology, computer science, engineering or a related field. ITIL Foundation, CKA or equivalent certification a strong plus but not required.

apexanalytix Global Capability Center, Noida, India.

Over the years, we’ve discovered that the most effective and successful associates at apexanalytix are people who have a specific combination of values, skills, and behaviors that we call “The apex Way”. Read more about The apex Way - https://www.apexanalytix.com/careers/