Operations Associate - Post Sales (Student Engagement & Community)

Role Overview 

We are looking for a proactive and customer-focused Operations Associate to manage student onboarding, engagement, and support. This role is critical in ensuring a seamless post-admission experience, handling multi-channel student interactions, and actively driving referral participation and conversions. 

The ideal candidate should be highly responsive, capable of building strong student relationships, and comfortable working in a fast-paced, dynamic environment. 

Key Responsibilities 

1. Student Onboarding 

● Manage end-to-end onboarding of new students 

● Ensure a smooth and positive onboarding experience 

● Guide students through processes, tools, and expectations 

2. Student Engagement & Community 

● Participate in student engagement initiatives 

● Foster meaningful interaction within the student community 

● Improve participation and overall satisfaction levels 

3. Customer Support 

● Handle student queries via calls, WhatsApp, and email 

● Provide timely, accurate, and empathetic resolutions

● Maintain high responsiveness and service quality 

4. Referral Generation & Conversion 

● Pitch referral programs effectively to students 

● Drive referral participation and conversions 

● Track and optimize referral performance 

5. Retention & Relationship Management 

● Build and maintain strong student relationships 

● Identify at-risk students and take proactive action 

● Improve student retention and overall experience 

Since 2019, apna has connected over 60 million jobseekers with more than 250,000 enterprises and small businesses across India. Founded by Nirmit Parikh, a Stanford graduate and serial entrepreneur who recognized the challenges in entry-level hiring, apna has rapidly grown to become India's fastest unicorn in 2021—achieving this milestone in just 21 months.

Backed by marquee global investors - Insight Partners, Tiger Global, Lightspeed India, Sequoia Capital, and GSV, we're revolutionizing livelihood creation across India.

apna advantage - Education with Guaranteed Outcomes We're expanding beyond job matching with our new EdTech vertical that delivers:

1. Premium Online Education: Partnerships with top-tier universities offering UGC-accredited undergraduate and postgraduate programs

2. Career Success Ecosystem: Leveraging our network of 700,000+ recruiters to provide real job interviews

3. Personalized Career Journeys: Dedicated career facilitators, AI-powered job preparation tools, and guaranteed interviews

● 1+ years of experience in student engagement / customer support / operations

● Strong communication and relationship management skills 

● Ability to handle multi-channel communication (calls, WhatsApp, email)

● High ownership, responsiveness, and problem-solving ability 

● Strong capability to pitch referral programs and drive conversion 

Preferred Candidate Profile 

● Proficiency in English, Hindi, and Kannada/Tamil (mandatory) 

● Additional South Indian languages (Tamil, Telugu, Malayalam) are a strong advantage

● Energetic, proactive, and customer-first approach 

● Comfortable working in a fast-paced environment 

● Preference for a female candidate, considering team dynamics and student interaction requirements