Member Service Rep I

United States·ManassasRegular Full-Timemid

Finance & AccountingPersonal Banker

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Quick Summary

Key Responsibilities

Represents the credit union to the member, in person, by mail or by telephone in a courteous, professional manner.

Requirements Summary

1. This position will be assessed against the following performance competencies: Challe

Technical Tools

Finance & AccountingPersonal Banker

What We Offer

~4 min read

At Apple Federal Credit Union, we’re more than a financial institution; we’re a community-focused organization powered by passionate people. With 24 branches across Northern Virginia and a proud legacy of service, we’re committed to improving the lives of our members and the communities we serve.

We believe our employees are our greatest asset. That’s why we foster a supportive workplace culture that values inclusiveness, innovation and growth. Whether you’re just starting out or advancing your career, you’ll find opportunities for professional development, mentorship and meaningful impact.

Why Work at Apple FCU

✓Recognized as a WTOP Top Workplaces (2026)

✓Collaborative, welcoming environment with forward-thinking leadership

✓Competitive, comprehensive benefits package, including:Medical, dental and vision coverage

✓401(k) with employer match

✓Paid time off and 11 paid federal holidays

✓Paid volunteer time to give back

✓Tuition reimbursement and ongoing training opportunities

✓Annual TEAM Bonus plan.

✓Represents the credit union to the member, in person, by mail or by telephone in a courteous, professional manner. Gives prompt efficient and accurate service in the processing of all transactions such as deposits, withdrawals, and account transfers. Balances checks and cash to daily cash received vouchers.

✓Receives loan payments, checks and cash for deposit into members’ savings and/or checking accounts, verifies amount, and examines checks for proper endorsement, negotiability and inputs information into the computer system via PC. Processes mail transactions, replies to member correspondence by form letter regarding transactions affecting their accounts.

✓Provides member basic account information on Loans and Shares products or existing accounts as needed.

✓Under the direction of branch management, contacts member in regards to deposit accounts, loan applications, and other products as directed.

✓Inputs comments and records member activity in the Synapsys MRM as needed.

✓Incorporates the “Pillars of Member service” into daily activities, including providing friendly, professional service to internal and external members.

✓Stays abreast of and follows all Apple FCU products, services, policies, and procedures. Meets all internal training requirements for this position.

✓Identifies opportunities for cross-selling and offers Potential Sales Opportunities (PSO’s) as presented in Synapsys and refers members accordingly.

✓Processes member requests for share withdrawals.

✓Adheres to Apple FCU Security Policy, CTR and SAR reporting, negotiable items procedures. Refers questionable transactions to immediate supervisor.