Global Software Support Engineer II-Semi-Beijing/Hefei

Key Responsibilities 1\. Analyze and collaborate to resolve Applied Materials’ equipment software application and systems issues of moderate complexity. Learn and investigate customer's high value problem (HVP), systemic bug or software failures. 2\. Provides customer software support via Software Ticketing system. 3\. Provides timely updates/reports to all stakeholders on key customer software issues. Aligns and delivers in line with group objectives. 4\. Create, test, and verify Software Change Notifications and Key Feature Procedures for product software. 5\. Participates in developing customer focused feature documentation for external software features. 6\. Participates and contributes in equipment software specification and design, testing and documentation reviews as appropriate for customer requests. 7\. Assists in training junior level engineers and detailed product operation. Functional Knowledge * Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities. Business Expertise * Understands key business drivers; uses this understanding to accomplish own work. Leadership * No supervisory responsibilities but provides informal guidance to new team members. Problem Solving * Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents. Impact * Impacts quality of own work and the work of others on the team; works within guidelines and policies. Interpersonal Skills * Explains complex information to others in straightforward situations. ## Qualifications ### Education: Bachelor's Degree ### Skills ### Certifications: ### Languages: ### Years of Experience: 2 - 4 Years ### Work Experience: ## Additional Information ### ### Shift: Day (China) ### ### Travel: Yes, 50% of the Time ### ### Relocation Eligible: Yes ### Referral Payment Plan: Employee Referral (Standard) Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.