Software Product Support Engineer

PDC Software Support Engineer About the Role Join our SW GPS team to support next-generation software platforms. This role combines advanced Tier 3 support with platform, backend, and DevOps expertise to ensure reliable, scalable, and high-performing systems across global customer environments. Key Responsibilities * Act as Tier 3 expert for complex software/platform issues, driving end-to-end resolution * Troubleshoot backend system flows across software, infrastructure, and system layers * Analyze and reproduce issues, perform root cause analysis, and drive preventive solutions * Support and operate containerized applications in Linux/Kubernetes environments * Collaborate with R&D, HW, and DevOps teams on debugging, feature readiness, and system improvements * Contribute to CI/CD processes, monitoring, and production reliability * Support new product introduction (NPI), including readiness validation and training * Develop tools, documentation, and best practices to improve support efficiency and reduce escalations Required Qualifications * 8 - 14 years of experience in software support, backend systems, or DevOps * Strong troubleshooting skills in complex, multi-disciplinary systems * Practical troubleshooting experience using agentic AI systems. * Strong experience working with and troubleshooting Linux environments * Practical experience with cloud native production environments: containerization (Docker) and Kubernetes * Familiarity with CI/CD, monitoring, and DevOps practices * Excellent communication and teamwork skills * Fluent in English Advantage * Knowledge of Kubernetes operations, monitoring tools (Prometheus, Grafana, ELK), or IaC tools (Helm, Terraform) * Understanding script coding, such as : Python, PowerShell, Bash. * Background in software development, testing, or system integration * Experience in supporting global, production-critical environments Additional Information * Location: Bangalore, India * Travel: up to 25% * Global collaboration with international teams and customers ## Qualifications ### Education: Bachelor's Degree (Required) ### Skills ### Certifications: ### Languages: ### Years of Experience: 7 - 10 Years ### Work Experience: ## Additional Information ### ### Shift: Day (India) ### ### Travel: Yes, 25% of the Time ### ### Relocation Eligible: Yes ### Referral Payment Plan: Employee Referral (Enhanced) Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.