Business Transformation Manager

ADP is hiring a Business Transformation Manager. 

• Do you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals by driving projects to solve for problems across people, process and technology? 

• Are you looking to join a fast-paced, inclusive environment with a culture of collaboration and belonging? 

• Do you enjoy collaborating with different stakeholders and team members while staying aligned to team objectives and goals? 

 

This role is hybrid onsite 3 days a week. 

  

If so, you will fit right in with our dedicated team, who make amazing things happen for each other and our clients every day. Do not just take our word for it… read on and see for yourself!  

  

ADP is hiring a Business Transformation Manager  for Lyric focused on the continuous improvement arm of our company, creating increasing value for our Shareholders, Clients and Associates by relentlessly focusing on operational excellence. Our Clients and Associates are the focus of everything we do, and we are committed to a continuous service, cost saving and process improvement that leads to long term sustainable growth. In this position, you will leverage your strategic change management, org design, business process, technology and consultative expertise to lead, manage and execute large-scale, strategic enterprise-wide transformational programs for the Lyric Program. Reporting directly to the Senior Director of Business Transformation, this person will be a key member of the team with experience working collaboratively across multiple stakeholders and functional areas to achieve results. There are no direct reports associated with this role. 

  

  

What you’ll do: Responsibilities 

You are: 
You are a highly driven initiative-taker inspired by working with cross-functional teams and have the capability to successfully deliver initiatives from strategy through to execution. You possess exceptional capabilities in the areas of problem solving, strategic thinking, business and technical acumen, judgement, cross-functional collaboration, facilitation, and storytelling. You can go deep into the details while seeing the big picture and easily connecting the dots. 

  

What you can expect on a typical day: 

You will: 

• Accountable for leading global Business Transformation & Process Digitization initiatives aimed at meeting client satisfaction and operating plan targets. 

• Role will lead/facilitate sessions with various levels of the organization to identity improvements and efficiencies with an eye towards standardization. 

• Proactively utilize process improvement methodology & approved technology solutions to make it easy for our clients & associates. 

• Confidently plan and facilitate project meetings through clear and concise communications to set proper expectations, complex messages skillfully and influence audiences. 

• Build deep partnership with operational leadership, represented workgroups and technology stakeholders from across the global enterprise to understand client experience concerns and to develop and implement sustainable solutions. 

• Establish and maintain project management fundamentals to coordinate projects, track progress and measure all KPIs. 

• Determine the right priority of each project task and allocate tasks to project team members to fit into an overall project timeline. 

• Establish frameworks, define opportunities, drive awareness and guide team members to realize these opportunities. 

• Be a change catalyst capable of aligning strategy, people, process, and technology. 

• Perform assessments to develop insights and action plans to achieve best-in-class performance. 

• Understand the big picture and be able to connect all the dots with little guidance.  

  

 TO SUCCEED IN THIS ROLE: Requirements 

• Deep experience in strategic change management methodologies, alignment, stakeholder analysis, change impact assessment (tech and business process), communications, training, change measurement and adoption tracking, survey development and data story telling  

• Project management experience, develop an overall project plan, outlining a project’s timeline, schedule, and roles and responsibilities. 

• Possess excellent ability to re-design business processes from the ground up to drive efficiency and innovation for a project. 

• Defines problems that have not yet been clearly articulated and develops practical solutions. 

• Extensive experience in successfully executing on Business Transformation and Process Digitization initiatives. 

• Knows when to make a decision, when to escalate, and when to continue gathering information. 

• Creative thinker, able to identify solutions and options that have not previously been considered and have the skills to turn vision in to execution. 

• High level of ability to collaborate and communicate effectively at all levels of the organization. 

• Display very high levels of energy, resilience and maintaining a positive outlook even in the face of adversity. 

• Must be able to challenge the status quo and influence multi-directional and non-linear relationships. 

• Keen to lead challenging, untested , cross functional new projects. 

• Comfortable navigating evolving priorities, shifting business needs, and organizational change while driving progress in environments where processes and solutions are still being developed. 

• High level of planning and organizational skills with strong inter-personal communication skills. 

• In depth knowledge of project management tools and methodology. 

• Excellent time management, presentation skills. 

Behaviors: 

• Proactive self-starter requiring minimal guidance and ability to meet deadlines 

• Recommend and implement practical solutions while collaborating directly with stakeholders to drive business improvements 

• Ability to think creatively and come to the table with proposed solutions 

• Ability to anticipate and respond to fast-moving situations; comfortable brainstorming new ideas to deliver the best possible path forward and solutions. 

• Strong problem-solving and critical thinking skills 

• Highly organized, detail-oriented, and proactive with strong project management skills 

• A willingness to operate within gray spaces and a desire to learn business transformation 

Technical Skills: 

• Advanced Microsoft 365 Suite skills 

• Experience creating executive- friendly presentations cohesively, depending on the project or audience 

• Experience assessing and executing the best analysis approach to be applied in researching and deriving data insights 

• Ability to develop a compelling storyline for each presentation to convey main ideas and leverage data insights using advanced analytical skills to influence the target audience. 

Other Key Experience: 

• Comfortable with ambiguity and "can go with the flow" 

• Ability to work through roadblocks independently 

• Experience in presenting to senior leaders is a plus 

• Desire to grow within an organization 

• Ability to maintain cooperative working relationships with all levels of the organization 

 

 Bonus points for these: Preferred Qualifications 

• MBA or other advanced degree 

• Industry knowledge of all pertinent HR, Payroll and Benefits policies and procedures 

 

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