Deal Desk Analyst

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Quick Summary

Key Responsibilities

Serve as the post-sale onboarding subject matter expert for Clients, Sales, and Service teams. Act as the primary liaison between Business Units and internal stakeholders, providing guidance,

Technical Tools

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Job Title: Deal Desk Analyst - Commercial Operations Center of Excellence (CoE)

Location: Mississauga, ON (Hybrid 3 days in office )

ADP is seeking a Deal Desk Analyst for our Commercial Operations Center of Excellence in Mississauga, ON. In this role, you will partner closely with Sales to support deal execution, enhance operational efficiency, and contribute to client success. We're looking for a proactive, detail-oriented professional who thrives in a fast-paced, collaborative environment.

At ADP, you'll have the opportunity to make an impact, grow your career, and work alongside talented teams committed to delivering exceptional results.

Responsibilities

~2 min read

→Serve as the post-sale onboarding subject matter expert for Clients, Sales, and Service teams.
→Act as the primary liaison between Business Units and internal stakeholders, providing guidance, training recommendations, and best practices.
→Deliver timely, client-focused support to sales teams, including issue resolution, escalations, and guidance on complex opportunities.
→Manage high-priority and non-standard requests, proactively identifying solutions and mitigating risk.
→Lead cross-functional initiatives and process improvement projects, including CRM, Copilot, Slack, and other operational tools.
→Partner with Sales, Brokers, Clients, Implementation, and internal teams to ensure accurate documentation, onboarding, and seamless client transitions.
→Serve as a subject matter expert on pre- and post-sales processes, including onboarding, implementation, AML/KYC requirements, and operational readiness.
→Support leadership in driving operational excellence, process improvements, training initiatives, and change management.
→Coach and support team members while promoting knowledge sharing and process consistency.
→Communicate updates, process changes, and key initiatives effectively across Sales and stakeholder groups.
→Recommend best practices, training opportunities, and process enhancements to improve the client and sales experience.
End-to-end deal support for clients adopting AI platforms, supporting product/process configuration and prompt buildout. Coordinating technical validation and partnering with cross-functional teams to ensure successful solution design and deployment.
→Guide clients through effective use of the platform, providing hands-on support on features and workflows while proactively identifying complications and troubleshooting technical or operational issues. Coordinate with cross-functional teams to resolve challenges.

Requirements

~1 min read

High school diploma required; post-secondary education an asset.
3-5 years' experience in operations, onboarding, or systems integration.
Strong customer focus, judgment, and accountability.
Excellent communication, collaboration, and interpersonal skills.
Strong analytical, organizational, and problem-solving abilities.
Proficient in Excel, CRM tools, Word, and PowerPoint.
Able to work independently, manage confidential information, and thrive in a fast-paced environment.
HR, payroll, or workforce management experience preferred.
Bilingual French is an asset; not required.

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, fast-paced environment, with many opportunities to progress.
Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
Be your healthiest. Best-in-class benefits start on Day 1 because healthy employees are happy ones.
Balance work and life. Resources and flexibility to more easily integrate your work and your life.
Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impact on the communities in which we work and live.