Sr. 401K Service Manager - Advisor Team

• →Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals
• →Enhanced understanding and implementation of Business Units strategic goals. Oversee the use of standard process workflows by team
• →Function as a consultant and business partner to other groups within ADP
• →Train and mentor team members and identify development needs across the team, working Director to coordinate additional training as needed
• →Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods
• →Serve as an acting backup to the Director, providing leadership, guidance and direction to team members in the absence of the director
• →Manage escalated issues and provide direction.
• →Collaborate with peers to establish best practices
• →Analyze team statistics and prepare reports for the Director
• →Evaluate associates on performance and complete quarterly performance appraisals.
• →Work in collaboration with associate to establish Individual Development Plans.
• →Develop and administer corrective action and performance improvement plans.
• →Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units

• At least 5 years of client service experience
• At least 3 years of Team Lead/ people leadership experience

A college degree is preferred but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• SBS – RS experience
• MBA or advanced degree
• Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
• Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
• Ability to work and thrive in a team environment, focused on achieving results
• Ability to maintain cooperative working relationships with all levels of management
• Ability to assess team members' performance and provide motivational support
• Ability to work both independently and as part of a team
• Strong client relationship building skills
• Ability to recognize basic procedural issues as they arise and escalate to the appropriate level
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• Proficient in the latest web technologies and working knowledge of various operating systems
• Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures
• Prior leadership training

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