Senior Project Manager

Chile·SantiagoFull-Time Permanentsenior

OperationsProject Manager

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Overview

ABOUT APPLY APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports,

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OperationsProject Manager

ABOUT APPLY

APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.

LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).

Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.

THE ROLE:

Apply Digital is looking for a Senior Project Manager who can build strong, trusted relationships with our clients. They are passionate about all things digital - strategy, products, platforms, and marketing - and are not afraid to speak with various client stakeholders. Apply Digital believes that the diversity of ideas leads to the best solutions; we need someone who is naturally collaborative, both externally and internally.

As a Senior Project Manager, you are a champion for Project Management and Agile best practices but are flexible and can adjust your processes to fit your project team and clients’ needs. You are comfortable wearing multiple hats and acting as a Scrum Master. You can manage budgets, timelines, and client expectations with ease. You are a consultant, a problem solver, and a “big picture” thinker while digging into the details. The ideal candidate will be solution-driven and able to handle multiple fast-paced projects while managing multiple teams and communicating with leadership. Above all, you are accountable to your team, to yourself, and to the delivery of excellence.

Define and translate client requirements into actionable roadmaps and manage project execution.

Conduct workshops and meetings for requirements gathering, design reviews, prototyping, testing, and stakeholder feedback.

Apply agile or hybrid methodologies to ensure efficient workflows across teams.

Collaborate with Product Consultants, Client Services, and PMO to manage project budgets, timelines, and resources.

Identify and address risks, balancing business and technical needs, and escalate issues when necessary.

Serve as the primary contact for clients and team members, providing updates on project progress and changes in scope.

Maintain regular client engagement to ensure expected value delivery.

Foster a collaborative team environment and monitor team morale.

5+ years of project management experience, preferably in web or mobile development.

Proficiency with agile project management frameworks (Scrum, Kanban), including experience leading sprint planning, daily stand-ups, and retrospectives as a Scrum Master.

Strong problem-solving skills, with the ability to manage and prioritize multiple projects in a fast-paced environment.

Excellent verbal and written communication skills, with the ability to engage and influence senior stakeholders.

Agile certification (CSM, PMI-ACP, or similar) is a plus.

Familiarity with JIRA, Confluence, AirTable, Jira Product Discovery or other project management tools is preferred.

Proven relationship-building abilities with cross-functional teams and stakeholders, facilitating project alignment and driving successful collaboration.

Skilled in creating actionable plans in fast-paced, agile environments, balancing timelines, resources, and ambiguity to ensure project success.

Fluent English is a must.

Experience and understanding of mobile apps, Connected TV platforms,OTT services, web, and general digital media technologies would be great to have.

Strong facilitation and workshop capabilities to help cross-functional teams define the outcomes and then deliver on those outcomes.

Experience with Atlassian suite of tools.

LIFE AT APPLY

People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:

Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.

An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.

AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.

Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.

Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.

Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.

APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.