Technical Communicator II (Richardson, TX)

ARGO is a leading provider of software and analytics solutions for both the financial services and healthcare industries. ARGO transforms business processes for financial service providers and healthcare organizations using proven business models and software innovation informed by real customer challenges, breakthrough technology, and rich analytics.

• Documentation (65–70%) – Write, edit, format, and publish essential product content.
• Product Collaboration (15–20%) – Work with teams to understand product features and customer needs.
• Team Collaboration (5–10%) – Align with the Technical Communications team on standards and tools.
• Admin & Growth (5%) – Participate in meetings and activities that support your development.

• Gather technical information from demos, systems, subject matter experts, and team input to use for developing content. 
• Work with subject matter experts to ensure documents are both of high quality and accurate. 
• Write and edit content for technical and non-technical audiences. 
• Conduct user analysis and gather feedback to better understand the audience of our documents. 
• Support writing standards across departments to ensure company-wide consistency. 
• Perform peer reviews and apply best practices to documentation drafts. 
• Use technology tools effectively in daily tasks. 
• Plan and manage documentation projects to meet deadlines. 

• Customer Satisfaction – Communicate clearly and accurately with product teams.
• Productivity – Manage tasks and meet deadlines.
• Quality – Deliver well-written, properly formatted documentation that adheres to ARGO's style and standards.
• Collaboration – Communicate effectively across channels and contribute to meetings.

• Bachelor’s degree in technical communication, journalism, computer science, or English. A related degree with experience as a technical communicator is also acceptable.  
• Experience levels vary by role: 
  • Technical Communicator 1: 0–3 years  
  • Technical Communicator 2: 3–6 years  
  • Senior: 6–10+ years  
  • Lead: 6–10+ years with leadership experience 
• Experience creating content for varied technical audiences. 
• Experience in software development environments (required for all except level 1). 
• Proficiency in Microsoft Office, Adobe Acrobat, and authoring tools like MadCap Flare, Robohelp, or Paligo. 

• Strong writing and editing skills.
• Excellent command of English grammar and usage.
• Knowledge of technical communication standards.
• Ability to gather, analyze, and organize information.
• Strong interviewing, listening, and observational skills.
• Analytical thinking and decision-making.
• Ability to work independently or in teams with minimal supervision.

• Experience in banking, financial services, or healthcare.
• Familiarity with technical platforms and languages.
• Experience with MadCap Flare.
   

ADDITIONAL REQUIREMENTS:
Applicants for U.S. or Canadian based positions with ARGO must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available at this time for ARGO positions.

Pre-employment background screening will be conducted.

Department: Corporate Communications
This is a non-management position
This is a full time position