Field Service Representative

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we’re delivering reliable water and wastewater services to our communities.  If you’re looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

• →Installs, removes, and maintains meters, remote reading devises and various protective devices at the service location.
• →Receives and processes work orders and email using a tablet or computer.
• →Safely and effectively operates, maintains, monitors, and/or controls service department equipment in accordance with departmental processes.
• →Operates and inspects customer service lines, metering devices and appurtenances.
• →Operates and maintains an assigned vehicle in accordance with all safety and maintenance processes, procedures and guidelines.
• →Elevates and reports unusual conditions in the distribution system to the supervisor.
• →Responds to customer water service inquiries.  Meets with customer and resolves issues as needed. Activities include performing service leak checks, pressure checks, reading meters and other tasks as needed.
• →Posts termination and other customer notices in accordance with departmental policies and procedures.
• →Locates, operates, closes, and/or blocks curb stops and valves to terminate service for delinquent customer accounts.
• →Performs all activities in accordance with the proper use and maintenance of tools, instruments, and meter cleaning and test equipment.
• →Performs Utility Worker duties as assigned.
• →Responds to after hours calls to for emergency and non-emergency situations as required.  Available for scheduled overtime. 
• →Assists with other tasks or projects as assigned.

• High school diploma or GED
• A valid US Driver’s license
• A class E Distribution license issued by the PA DEP or obtain one within 2 years as specified by the bargaining unit agreement.
• Obtain a Class A Commercial Driver’s License (CDL) within 9 months of hire or promotion into the position.
• Meet the physical requirements for the position

• Ability to use a tablet or computer to receive and process work assignments
• Excellent written and verbal communications skills with the ability to communicate effectively (clearly, concisely and professionally) with customers
• Strong customer service skills
• Ability to work well under pressure
• Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment
• A team player able to work effectively in a team fostered multi-tasking environment       

• May be subject to extreme temperatures, noise, wet and/or humid conditions, mechanical, electrical, gas exposure hazards, fumes, dusts, mists, gases and/or poor ventilation atmospheric conditions.
• Must be able to lift and carry up to 75 lbs.
• See, hear, talk, and perform tasks requiring manual dexterity.
• Operate standard office equipment
• Working conditions includes travel to work sites of Essential Utilities and/or other customers
• Must be available for emergency work after regular working hours and weekends and for scheduled overtime

• Employees hired or entering the bargaining unit will initially receive a $3.00/hr less than the applicable rate for all positions held or worked.  The reduced starting wage shall be increased by $1.00/hr each year until the employee is paid the full wage rate.  Existing union employees of the Roaring Creek Division who bid on this position will have their pay rates determined by the provisions of the collective bargaining agreement that is in effect as of the date of this posting.

Aqua, an Essential Utilities company is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Aqua is committed to providing reasonable accommodation to individuals with disabilities.  If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).  
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.