Lead Engineer, Internal Tools & Business Systems

• →Partner with sales, operations, customer success, and RevOps to set priorities and turn their needs into a clear roadmap Build and maintain the internal tools these teams rely on every day, and drive adoption so the tools become how the work gets done
• →Build and maintain the integrations and data pipelines that connect our SaaS tools, such as our CRM, phone, e-signature, and field service apps, and keep that data accurate and in sync
• →Establish a single source of truth for core business data, such as customers, deals, installations, and payments
• →Lead the developers on your team: scope the work, keep them unblocked, review their code, and hold a high bar for what ships
• →Make build-versus-buy decisions, and manage the SaaS vendors and consultants behind our stack
• →Own identity and access management across the company's software, including onboarding, offboarding, and credential hygiene
• →Give teams, and the AI tools they use, secure and governed access to company data
• →Set up monitoring and alerting for our pipelines and tools, and lead the response when something breaks
• →Write and maintain documentation and runbooks for the systems you own
• →Set realistic timelines, deliver against them, and flag risks early

• A track record of shipping production software that others relied on, as the primary engineer, including work from the past year
• Experience leading other engineers, including contractors: scoping work, reviewing code, and owning the result • Daily, hands-on use of AI-assisted development
• Experience building integrations with third-party APIs, and data pipelines with data quality checks
• Comfort with relational databases, including writing queries to debug data issues across connected systems
• Experience migrating data from spreadsheets and legacy tools into a system of record
• Experience with access management and security practices for production systems
• Experience deploying, monitoring, and recovering production systems without data loss
• Strong written communication, and a track record of working with non-technical stakeholders and vendors
  

Prefer shipping a working version this week to a perfect one next month

Turn ambiguous requests into a plan, a scope, and a date • Notice problems before anyone reports them, and fix the root cause

Experience with any of the platforms we use:

• Data: Supabase, BigQuery, Fivetran
• Sales and Communication: HubSpot, Aircall, Salesmsg
• Operations and Field: Docusign, CompanyCam

• Challenge the Status Quo: Question assumptions. Fix broken systems. Principles over rules.
• Move Fast: Focus on what matters, act quickly, and learn by doing.
• Give & Get Feedback: Be direct, be humble. Challenge ideas, including your own.
• Own the Outcome: Take full responsibility. Deliver results. No excuses.
• Act Like an Owner: Be resourceful, mindful of impact, and committed to the business.
• Be Decisive: Drive clarity. Make bold calls with imperfect info.
• Bring the Intensity: We're building something hard, and it takes real commitment.