Commercial Quality Representative - Erlanger, KY

Commercial Quality Representative - Erlanger, KY

Job Summary:
The Customer Quality Representative within the Flavors Business Unit will act as 
the liaison between customers and internal departments such as manufacturing 
sites and warehouses on all relevant quality-related matters. The Customer 
Quality Representative role is an experienced role within the Customer Quality
team. This role provides quality-based support for the ADM commercial, sales, 
customer service, and production teams. The expectation is to provide support for 
Customer Quality specialists, collaborate with Product Stewards on more complex 
requests and address issues on day-to-day activities ensuring growth and 
knowledge within the team. Direct interaction with existing and potential ADM 
customers is expected. Participation is required to define, develop, and 
implement improvements within the supported business units to meet best in 
class production quality and food safety expectations. Role responsibilities will 
increase in complexity as knowledge and understanding is gained at product and 
service levels. This position reports to the Customer Quality Manager.

Essential Job Functions:

• Provide quality support for ADM WILD Flavors Business Unit associated products
• Handle incoming quality requests from customers, end users and sales managers with an aim towards a high level of customer satisfaction
• Liaise between customers and internal departments as applicable on all relevant quality related matters
• Identify and manage risks in cooperation with plant quality department, as well as food and feed safety managers, understanding established risk assessments
• Communicate with customer base on all facets of quality and food safety details including, but not limited to, product specifications, analytical details, questionnaires, applications, food safety plans and product quality issues
• Document any customer complaints, and act as liaison with Business Managers, General Managers, Research, Operations, Legal and Regulatory to take required course of action; communicate with customer to ensure full resolution of complaint, including final letter to customer
• Participate in customer audits as needed
• Assist Product Stewards, business, and sales managers with relevant projects
• Master information systems as needed to effectively perform tasks
• Respond to customer requests for standard/non-standard documentation and questionnaires as needed

Job Qualifications:

• Bachelor’s degree required, in a science discipline preferred
• Minimum of 3 years with quality or technical related experience preferred
• Ability to understand technical properties and functionality of ingredients
• Strong organizational skills, including excellent written and verbal communication skills
• Developed interpersonal techniques, customer focused
• Ability to prioritize and work independently with minimal supervision; effectively plan, organize, and execute own activities

Before applying for an exempt, non-exempt or hourly job opportunity, you are expected to initiate a discussion and share your intentions with your supervisor.  * If you’ve been in your current position for more than 18 months, supervisor approval is not required.  * If you’ve been in your current position for less than 18 months, verbal supervisor approval is required.  
​Hiring Manager- Taylor Havner    ​
Recruiter- Rebecca Klump 

 

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The pay range for this position is expected to be between:

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.