Services Coordinator (Sign on Bonus)

Description

• →Plan, coordinate, and oversee site-based programming, including monthly food access programs and site-specific events.
• →Prioritize weekly resident retention support opportunities including resource referrals for budgeting, employment, education, benefits, and rental assistance.
• →Supervise volunteers, instructors, and program partners onsite as needed.
• →Support residents in maintaining housing, accessing benefits resources, and navigating systems while balancing community safety and standards.

• Maintain relationships with local service providers, nonprofits, government agencies, and community organizations.
• Coordinate partner schedules, space usage, and communication for on-site programming.
• Identify new partnership opportunities to expand available resources for residents.

• Uphold administrative deadlines in Apricot, including:
  • Weekly documentation of Case Notes, Services Provided, compliance demands, and payment plans.
  • Tracking program participation, outcomes, and resident needs to support reporting and evaluation.
  • Monthly documentation of monetary demands and follow-ups.
  • Monthly data entry of resident move-ins and -outs.
• Uphold administrative deadlines in ResMan, including:
  • Monthly Budget Variance reports to Accounting within 24 hours of receipt.
  • Monthly Delinquency notes by site.
• Maintain accurate documentation including expense reports, budget tracking, and budget adherence.
• Conduct crisis and risk assessments, coordinating with property operations and managers to ensure safety and appropriate intervention.
• Track grant reporting, audits, and compliance requirements in partnership with the Strategy Manager.
• Uphold confidentiality and adhere to all privacy and ethical standards.
• Adhere to approved schedule and time entry requirements for time tracking.
• Maintain consistent documentation of daily and weekly schedules via Google Calendar.
• Create monthly resident calendars in Canva and distribute across properties.

• Support peer Services Coordinators at other locations as needed for coverage and event support.
• Communicate regularly with the Regional Services Manager regarding trends, needs, and opportunities.
• Work closely with Property Operations, Maintenance, and Asset Management to support stable, safe, and supportive communities.
• Participate in cross-functional weekly team meetings to address resident needs, coordinate services, and support community wellbeing.
• Collaborate with Development and Communications teams to support storytelling, fundraising, and donor engagement related to resident services.
• Performs other related duties as assigned to support team objectives and organizational needs..

• Excellent communication and interpersonal abilities.
• Highly organized with strong time management and attention to detail.
• Mission-driven, collaborative, and committed to resident service.
• Ability to communicate effectively in person, by phone, and in writing.
• Ability to navigate property grounds, community spaces, and residential units.
• May interact with individuals experiencing crisis, trauma, or behavioral health challenges.
• Ability to coordinate multiple projects or tasks simultaneously in a fast-paced environment.

• High school diploma or equivalent required
• Industry certifications strongly preferred
• 2+ years of experience in supportive services, case management, community development, or related fields
• Experience working with diverse populations, including individuals experiencing trauma, homelessness, or systemic barriers.
• Familiarity with trauma-informed care, motivational interviewing, and strengths-based approaches.
• Demonstrated ability to manage conflict, and drive performance.
• Strong organizational, communication, time management, and problem-solving skills.