Manager, Business Process

Canada·North VancouverFull-timemid

Business Analysis & ProcessBusiness Process Manager

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Overview

Department: Supply Chain Excellence Capability Area: Business Process Location: North Vancouver Your Opportunity at ARC’TERYX: As Manager, Business Process, you own the design, improvement,

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Business Analysis & ProcessBusiness Process Manager

The Business Process team is responsible for defining, standardizing, and continuously improving enterprise processes to enable efficient, scalable, and cross-functional operations. The team partners closely with business functions, Technology, and Data & Analytics to ensure processes are aligned to business strategy, supported by systems and data, and consistently executed. Through governance, design, and change enablement, the team drives operational excellence and sustained business value.

Facilitating process design workshops to map current and future-state workflows across supply chain planning functions

Conducting root-cause analysis to identify process gaps, inefficiencies, and improvement opportunities

Leading the implementation of process changes, establishing clarity on roles and responsibilities, and driving consistent adoption across functions

Monitoring process performance metrics and escalating risks or deviations to the appropriate stakeholders

Developing standard operating procedures and process documentation that serve as the foundation for training and onboarding across planning teams

Creating process playbooks and reference materials that enable planning teams to drive continuous improvement independently

Identifying and prioritizing a pipeline of process improvement opportunities, translating them into structured initiatives with measurable outcomes

Partnering with business functions, Technology and Data & Analytics to operationalize processes within systems and ensuring data is effectively leveraged to support decision-making

You have a bachelor's degree in Business, Supply Chain Management, Operations Management, or a related field

You have 5-8+ years of experience in business process, process improvement, or a relevant supply chain or operations role

You have solid knowledge of supply chain operations, process optimization methodologies, and industry best practices, preferably in apparel, retail, or outdoor

You have hands-on experience with Lean Six Sigma or equivalent process improvement frameworks

You have working knowledge of Enterprise Resource Planning (ERP) systems and Business Process Management (BPM) tools

You have strong critical thinking and problem-solving skills, with the ability to diagnose complex process issues and develop practical solutions

You are an effective communicator and facilitator, able to lead workshops and drive alignment across functions with varying priorities

You have a track record of leading change management efforts, with the ability to bring people along through process transformation

You have proven people management skills; you set a clear vision, align your team around common objectives, and foster commitment to these objectives

The salary range for this role is CAD$71,000 ~ CAD$93,000

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

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