Repair Assessor - Temporary (6 Months)

Utilize a detailed understanding of Arc’teryx Repair Standards to assess the state of returned products to determine best repair actions and partner with the HQ team to set customer expectations

Coordinate with Repair team and follow repair processes to execute repair actions effectively and efficiently to generate exceptional guest experience

Actively identify work with Repair Supervisor to take immediate actions to rectify discrepancies

Effectively manage your workload with consideration of our department’s service level goals

Record inspection results to keep your work on track; complete documentation and challenge yourself by setting goals to complete checking daily production.

Collaborate with the operators, Team Leaders, and Supervisors to improve the quality standard of Arc’teryx repairs.

Participate in other projects or duties as required

Stretch your support in collaboration with leadership by taking on focused tasks

Contribute to the development of new resources to improve service levels and overall guest experience

Acquire knowledge to become a subject matter expert and provide key support for our team with specific products, collections, processes, or systems

You have knowledge of or experience using Arc’teryx products or other outdoor brand products

You have a minimum of 1-year experience in Quality Control (eg: manufacturing or textile industry)

You have highly effective verbal and written communication skills

You have strong organizational, interpersonal, and problem-solving skills

You have a strong attention to detail, including accurate data and order entry skills

You are proactive in identifying the root cause of issues and developing solutions

You remain highly flexible and adaptable when faced with ambiguity

You inspire breakthrough thinking and continuous improvement

You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right

Your adaptability and flexibility are your strengths and working in a fast-paced work environment

You “think out of the box”: you have this capacity to give your feedback and to propose new ideas

Your passion for your work is paralleled by your passion for getting outside and living it