Analyst, Investor Services

Ares Management is looking to hire an Analyst for the Global Client Solutions (“GCS”) team in New York. Investor Services is expanding its team to support the firm’s strategic objectives related to fundraising and client service. Investor Services acts as a centralized point of contact for external clients, internal teams and service providers on investor data, onboarding, inquiry management and data rooms across all business lines at Ares (credit, private equity, real assets, infrastructure, secondaries and strategic initiatives). This is a unique opportunity to join a growing team that is defining new processes, building technologies and launching enterprise-wide functions.

The individual will be responsible for data room contact and document maintenance, capturing and maintaining investor data, supporting investor onboarding efforts, coordinating with external and internal teams, general team administrative items and projects. As this is a new team, the role will require a dynamic, adaptive, and proactive professional who can help identify enhancements to new and existing processes.​

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  Work closely with Relationship Management and Product Management teams, globally, to streamline and centralize processes across different groups including Finance, Accounting, Legal, Tax, Compliance and Technology​

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  Capture investor data during the onboarding process and investor lifecycle maintenance​

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  Respond and resolve investor-related inquiries and/or requests in a timely manner

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  Identify and escalate complex cases or queries to senior team leads​

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  Reconcile data to Fund Administrators’ and follow procedures to resolve any breaks​

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  Manage investor data rooms – including set up, document and contact maintenance

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  Support investor onboarding process, which includes review of all onboarding documents such as subscription agreement, AML/KYC, regulatory related and tax documents

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  Assist in developing, implementing, documenting and training on new workflows and procedures utilizing technology to create and improve processes ​and drive change

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  Build a strong network across the firm and with external vendors to facilitate strong collaboration and promote best practices across business operations groups including Technology, Finance, Accounting, Human Resources, Legal, Tax, Compliance, Fund Administrators and External Counsel

General Requirements: ​

• Strong team player who enjoys collaboration, working cross-functionally and demonstrates willingness to assist with various tasks, as needed

• Eagerness to learn and grow within the alternative investment industry

• Critical thinker with ability to think creatively to troubleshoot and resolve issues​

• Comfortable and capable of managing multiple priorities from multiple sources, including internal and external requestors​

• Ability to prioritize and multi-task under pressure and across time zones to drive processes and results

• High attention to detail and customer experience to provide a best-in-class client experience​

• Demonstrate a high level of integrity to protect sensitive client information

• Outstanding presentation, communication, writing, and interpersonal skills​

• Strong Microsoft suite skills, especially Excel and PowerPoint​ skills, Visio is a plus

Education: ​

• College graduate with outstanding academic record​

Experience Required:  ​

• 1-3 years of professional experience in a fast-paced, self-driven role, preferably within investment/wealth management, business management/strategy, consulting, and/or financial services ​

• Experience with Salesforce and/or Intralinks is a plus​

• Experience in customer service is a plus​

• Experience working with alternative asset classes is a plus

• Spoken or written multilingual proficiency is a plus