Senior Associate, Investor Services

Ares Management is looking to hire a Senior Associate for the Global Client Solutions (“GCS”) team in London. Investor Services continues to expand its team to support the firm’s strategic objectives related to fundraising and client service. Investor Services acts as a centralized point of contact for external clients, internal teams and service providers on data rooms, inquiry management, investor onboarding and data, across all business lines at Ares. This is a unique opportunity to join a growing team that is defining new processes, building technologies and launching enterprise-wide functions.

The individual will be responsible for managing data room contacts and the dissemination of documents, client inquiries, investor onboarding efforts, capturing and maintaining investor data and projects, and coordinating with external clients and internal teams. As an expanding team, the role will require a dynamic, adaptive, and proactive professional who can help identify and deliver operational and technology improvements for existing and new processes and applications.

• →Proactively build a strong network across the firm and with external vendors to facilitate strong collaboration, to stay informed and promote best practices across business operations groups
• →Liaise closely with Fund Accounting, Investor Relations, and Relationship Management teams, globally, to streamline and centralize processes across distinct groups including Legal, Financial Crime Prevention, Tax, Compliance and Technology​
• →Function as an Investor Services lead for business lines - existing and new, delivering communications and plans, in writing and / or verbally
• →Support investor reporting data rooms - including set up, contact maintenance and document dissemination
• →Assist to respond to and resolve client/investor-related inquiries and/or requests, including complex inquiries and requests
• →Lead and manage investor onboarding processes, which includes the review of onboarding documents such as Subscription Agreements, AML/KYC, regulatory related and tax documents
• →Ensure investor data is captured accurately during the onboarding process and maintained during an investor lifecycle​
• →Reconcile data to Fund Administrators’ records and follow procedures to resolve any breaks​
• →Coordinate the development and implementation of robust and scalable workflows and processes, documenting procedures and provide training, utilizing technology to drive and deliver the change
• →Manage and support Investor Services team members, including coverage if required

• Strong team player who enjoys collaboration, working cross-functionally and demonstrates willingness to assist with various tasks, as needed
• Critical thinker with ability to think creatively to troubleshoot and resolve issues
• Comfortable and capable of managing multiple priorities from multiple sources, including internal and external requestors​
• Ability to prioritize and multi-task under pressure, across time zones delivering competing responsibilities in an accurate manner within the required deadlines
• Proven track record in coordinating multiple activities within the required deadlines
• Experienced in customer service, with a high attention to detail and customer experience to provide the best-in-class client experience​
• Demonstrate a high level of integrity to protect sensitive client information
• Outstanding presentation, communication, writing, and interpersonal skills​
• Ability to initiate, plan and implement change
• Strong Microsoft suite skills, especially Excel and PowerPoint​ skills and AI tools.
• Eagerness to learn and grow within the alternative investment industry

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• University graduate with outstanding academic record

• 6-8 years of professional experience in a fast-paced, self-driven role, preferably within investment/wealth management, business management/strategy, consulting, and/or financial services ​
• Experience with Salesforce and/or Intralinks is a plus​
• Experience working with alternative asset classes is a plus
• Spoken or written multilingual proficiency is a plus
• Visio is a plus

There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.